Colonial Honda

I had to submitt my complaint to the BBB before any action was taken by the dealer. The customer service was an insult and the General manager is even worse. General manager Mr. Tistot did call me amlost a year after my complaint was issued and he promised to call me, i still have not recieved a return call. DO NOT BUY A CAR FROM THIS DEALER! I had to make follow up calls for 11 months and went to dealer on two occassions. wasted five hours sitting waiting for my car.

i bought a new honda fit 2008 on april, 11,2008. it was a show car in the show room. salespeople were like angels sent from heaven, did everything to entice us to buy the car, and one important feature that was mentioned was the TPMS, a safety feature of the car which was barely explained to us the function except to monitor the tire pressure of the tire.

so we took the car home, drove it for some few days, then,was not used for a couple of weeks. one day, i decided to drive the car in the newly built freeway 210, was at the center of the road, then, i got a flat tire on the driver side. i called for road assistance, put on my spare, check the flat tire but saw nothing that could cause the tire flat. since the spare was too tiny, i was scared to drive as i still have an hour to go and it's getting dark.

the service man said to drive slowly, and advised me to see the dealer in the morning. so, the first thing i did in the morning was to go to the service dept of colonial honda to have my tire check, but i got a cold shoulder treatment and told me to go to american tire depot and buy a new tire. i insisted to to see the manager, but again, the service dept said no warranty for tire as road hazard and sent me to the sales dept. i went to the sales dept and talk to the people who sold me the car, and i got the same response without even checking neither the tire nor the car, as they said the tire has nothing to do with the car,as no tire warranty, and that american honda corp has a very high quality of their workmanship.

at that point, i rest my case,just bought a new tire, dealer check the damaged tire and concluded as road hazard. i can't accept that logic, and i was skeptical to drive the car,so, i did not drive the car for one week, till i decided to drive again the following week. i drove on the same freeway,and there, same identical situation again happened. at that time, it was the driver side that got flat. again, i did the same procedure of presenting my issue and concerned to colonial honda, just ignore me, not even implying to send my concerned to american honda manufacturer. just road hazard.

then, i was disthraught and begin to fear of my life and other motorist who wll get involved if more serious things happened. therefore, i express my intent to surrender the vehicle voluntarily as i don't feel safe in driving the car anymore. my life is in danger so before any more serious things happened, i had the car be repossesd. and the case was escalated because the financing co. was collecting money they incurred due to their repossesion expenses.

i decided to pay their collection and redeemed the car, then, pursue the issue relating it the what they call safety feature of the car TPMs.

I went to have a 45,000 service done in my 2001 honda accord, that i boght there at colonial honda.

after they finish doing the 45,000 service on my car they told me that i need to have a sensor replace and that my transmision fuel was leacking and that i need to fix it.

I told them that i had waranty in that car and that i had purchased a honda care insurance on my car.

than they told me that they were going to check my records, Derek poon came back and told me that.my honda care had expired on 04/08/06 and that fixing the trans. oil leak price was 850.00 dollars, I told him that i was sure that I was sure I had honda care insurance. so i went to see the man that had done the paper work, when I bouht the car, and he ask for my name and check on his computer and after a litlle while he told me that his computer was not working right and he call some one and when i came back from the bathroom he told me that i had no insurance on my car,

so i came home and started looking for my papers and I found the yellow paper that proves that i do have insurance and they are trying to be dishonest with me i purchased the car 11/30/03 and i purchased the insurance honda care for 5 years or 75,000 miles please help me solve my problem thank you, i have all my papers and I have the paper they gave me that says that my honda care insurance has expired.

9.1.05- between last week of june-up until 2nd week of aug.noticed that there were still some oil leak from my car. called & informed service advisor & was told to bring the car over. but unable to detect cause of oil leak at this time ; cleaned from under engine & was advised to return on 9.6.05 for reinspection.

9.8.06 after reinspection, was recommemded to replace engine oil filter adapter seal. i declined the work to my car at this time with the question why it was not mentioned at the time first work was done.only was told that my car is old and jokingly said to buy Honda's new car. FYI-since i bought my car 1997 from this dealership,I have been taking my car religiously to this dealer for my car services except those that they dont provide i.e. most tire services & still have have all my receipt since.

1.19.06- went to different car repair shop for different opinion re- oil leak, and was diagnosed with oil pan gasket & oil base gasket.aren't these the same work that Honda did last june? which continue to leak and was brought to their attention but failed to acknowledge? so i had the work done & paid $ 232.75 for the above service.

I was told by the California DMV I would have been taken to jail if I would have been pulled over. I am totally disgusted by this whole incidence.

2001 Chevy Malibu. A $2500.00 was required. I gave the dealer $900.00 with two hold a checks of $800.00.

The car had approximately 29,844 miles with a manufacturer warranty for an additional 5,000 miles. 6 days later the back passenger-side tire blew and the front end began making loud sounds as if the tires in the front would come
off. I took the car to a chevy dealer
with chevy mechanics since the car was

under manufacturer warranty. I also told Ms. Wray about the car problems.

Chevy said that all 4 tires were bad and that the dealer should replace them.

I told Ms. Wray about this problem and gave her the name and number of the chevy dealer and mechanic. I told her I would not pay the balance of the deposit until the problem was resolved.

Meanwhile, she inform me that she had told the finance company that I had paid the entire deposit already. Consequently I had to pay the balance of the deposit regardless of the tire problem. However, she would let her people take a look at my tires to see if there was truly a problem. Her people took a look at the car replaced the tire that blew an gave me a receipt stating that the flat tire was replaced.

She call me at work and told me that all four tires were replaced and that she had a receipt. I ask for her to show me the receipt. She said she did

not have to show or give me any proof.

But that she would give me a copy of the tire replacment receipt after I paid

the balance of the deposit.

December 6,
2001 she had the car repossessed. I had
paid my car payment to the finance company Auto Drive and had full coverage insurance. I told the finance company of the situation and they pulled
out of the deal. Now Colonial does not

want to give me back my deposit of $900.

I purchased a used 2001 Dodge Intrepid from Colonial Honda in Glendale. I was told while in the financing process of my purchase that the finance company required a $2500 fee for financing the car because I had bad credit. I did not question this at the time. I paid the fee. This fee was added into the down payment which was added to the price of the car in the paperwork.

1 month later I receive a phone call from the company that financed the car to make sure I was satisfied with my purchase. I asked them about the fee, the representative that I was talking to stated that they do not require any kind of fee to finance a vehicle. I brought this issue up to a friend of mine who had purchased a vehicle from the same dealer, his story was the same as mine. I feel like I have been taken by this company. I wonder how many other people this has happened to?

I am out $2500, which was basically stolen from me.