Hardin Honda

before purchasing the vehicle. they promise to fix the problems with the car. but i took the car back four times in a month and the same situation still occurs with the car. none of the employees are there willing to help. everytime i take the car there they take it to the hyundai dealership to repair. Luis the used car manager was the one that sold us the car but never made one attempt to help us with the problem. Not once!!!! he made a phone call to us and help. They gave us the run around all the time.

I took the car back again today and a service advisor name John Spears took a test drive today with me and did notice the problem with the car. He later then ask the mechanic floor man to have him drove the car and indeed they both notice the car had major problem with the car and that it should been able to drive. I don't understand why a major car dealership like hardin honda will sell me a car that the mechanics' said it's not driveable? please be advised. They said they will fix the convertable roof for me and never did it right. it keep ripping and ripping. More and more each time they fix it.

Is there anything we can do to hold Honda responsible for thier product?

In the past 10 years, I have purchased 2 cars from Hardin Honda and have never taken my cars to any other service center, but theirs. I have been a very loyal customer to this dealership.

To begin, I had an A/C evaporator failure after numerous trips to Hardin Honda in Anaheim. This whole ordeal started on 2/23/01 when after a tune-up I asked my service advisor Sam Alfano if there were any recalls or campaigns on my 1994 Prelude. At that time he did mention the condensor program that was announced back in April of 1997, which I was never informed of by Hardin or Honda of America. He said I was not eligible due to the time frame.

I had him confer with the service manager , Don Decker, who also stated that the vehicle was not eligible. What was eligible was an oil seal retainer which was replaced.

My car ended up with complete A/C failure so I called Honda of America, they suggested going to another dealership to get the condensor replaced (per the recall). I took it to Santa Ana Honda and they replaced the condensor with no questions. They also verified that due to Hardin Honda not replacing the condensor on the car when they should have, this led to the premature failure of the evaporator due to abnormally high pressures stemming from the faulty condensor.

Because of Hardin Honda's failure to correctly inform me of the recall and again, this year, to incorrectly evaluate my condensor problem which led to the premature failure, my out of pocket expense was in excess of $500.00.

I have since taken my case to Honda of America. My regional case manager has been in contact with the Service Manager, Don Decker. He, of course, denied the whole incident and said there was nothing he could do. I then asked Don Decker for a meeting with the Regional Service Manager to discuss my concerns further.

I then received a call from American Honda to tell me that Don Decker and the Regional Service Manager have already decided, before they even gave me the courtesy of meeting with them, they were denying my claim.

I was, to say the least, very upset. I called Roberta Hardin, General Manager of Hardin Honda to tell her how upset I was and to complain about the Service Manager, Don Decker, and how I had been treated so unfairly.

She told me to take my business elsewhere, they did not want my business any longer.

In this time of economic pressure, Hardin Honda should rely on customer service, they can't afford to pick and choose their customers. I hope the dealership goes out of business. If this is any indication of how they treat their customers. No one should put of with it. This is a buyer's market, choose not to buy at Hardin Honda!