Nash Auto

We purchased an H2 Hummer in November 2010 from Nash Auto, with good faith that we purchased an amazing car that was in great condition. Well, that was not the case at all. Within two days, the engine light turned on, the sunroof did not work and the battery was dead. There was no thermostat and all the carburetor hoses were disconnected and clogged with leaves. I brought the H2 back to the dealer and notified them of our problems. They then had us to go to several mechanics who didn't do anything. We notified Nash again and they refused to help anymore.

As this wasn't enough, my only other option was to trade-in the car and to my surprise, the car fax in big red letters was an alert of an odometer roll back. I went back home to overlook the car fax I received at Nash and there was no roll back alerts which leads me to believe that they had done this themselves. I now cannot trade-in my car that I had put a $15,000 down for hardly anything. So I am going to take legal actions as this has been a financial burden for my family.

I answered an ad from Nash Auto regarding a 2006 Toyota Highlander Hybrid with only 44,000 miles at $19,900. It seemed really reasonable so I called. The salesperson who answered was Mark. He told me that the vehicle was perfect, and, in fact, required me to give a credit card deposit to hold it until I could get all the way to Costa Mesa to see it. I agreed and went there on 12/13/08. I test drove the car and it seemed perfect. I asked Mark for the Carfax but he kept "forgetting" to get it. The buyer's guide on the window had a check in the box next to "Warranty", not "As Is." However, in finance, they asked me to sign a different buyer's guide (copy enclosed) stating that I was aware that the car had been in prior collisions.

Of course, I became very upset because I agreed to go so far thinking the car was perfect as promised, not the first dealer to lie. The closer "Easy" came out to calm me down and to convince me that he knew the history of the car and the accident was very mild. Suddenly, they found the Carfax and gave me a copy. Then, when I agreed to continue, they convinced me to get the extended warranty because since the car had been in an accident, the warranty would give me peace of mind. I really don't know why I didn't get up and walk out. Anyway, I left with the car.

Now, in January 2010, I decided to see about trading up to a Lexus SUV. I went to Kelly Blue Book, where they said that the trade in value of this vehicle in excellent condition was $22,500. I was amazed that this was more than what I had paid. When I went to a local Lexus dealer, they told me that the car had been in a serious accident with frame damage and that there was an odometer discrepancy. They offered me only $12,000 trade in. I thought that they were taking advantage so I went to three additional dealers and the same story. In fact, one dealer even gave me a copy of the current Carfax and when I compared it to the one that Nash Auto provided, they didn't match. The odometer discrepancy from 2007 did not appear on the report I was given. I even took the car to a mechanic, where the frame damage was confirmed and I was also told that the repairs made were not done well. He advised me that the car I had been driving for a year was unsafe.

I went to Nash Auto for an explanation and to demand that they refund all my money and take the car back. They told me that they had done nothing wrong but that they had fired the salesperson because he did a lot of things that they did not know about. I have spoken with the salesman and he had a whole different story. Anyway, they offered me $16,500, which was more than I had been offered by the other dealers. They said that I drove the car for a year, so it was fair. I didn't agree but I just wanted to get rid of the car. They also made me sign a paper saying that I had no further claims against them. I accepted this because I no longer wanted to drive an unsafe vehicle. They wrote a check to Capital One to pay off the car and gave me a check for $1000. The check cleared and Capital One told me that the car has been paid off. Now that this was done, and after reading similar complaints about them on the internet, I decided to report them to the Better Business Bureau.

Easy called me the other evening threatening me for breaking my agreement and reporting them. He said that the car had not been paid off and that if I didn't immediately go there with a cashier's check for the $1000 and take the car, they were going to have it towed, plus they would make my life hell. I hung up on him, and then Nash called two days later, trying to sweet talk me into calling the BBB and telling them that my complaint was a mistake. If not, he would cancel the payoff of my car and sue me. I told him that if he did nothing wrong, why would he object to an investigation. Now because I refused to cancel my complaint, they have reversed the payoff, registered the car in my name with the DMV and still have the car.