I bought a brand new $55,000 vehicle and it was making a bad noise. I spent five hours in their service dept waiting for them to diagnose. They couldn't so they told me to bring it back three days later. They would give me a loaner and they would take my car apart to find the problem. I bought the Armada because it seats all four of my children and it has 4-wheel drive for the snow here. So for a loaner, they give me a Versa! Unbelievable! How can you justify that I drop off my brand new $55,000 brand new vehicle for this matchbox which won't drive in this snow and I can't fit my kids in this. It's not even legal! They had plenty of notice! How is this okay? Let alone that I had to take a day off of work just to sit there the first time for five hours for a brand new vehicle! Your people need a serious lesson in customer service and you need to learn how to take care of your people if you want them to ever come back.
Consumer Complaints & Reviews
When I bought the car, they told me the mass air flow sensor was out. In the contract, the sales person (John **) wrote that when the new part comes in, they would give me the new part and replace it. For a quick fix, they pulled a part out of another car. Well, I called many times asking if the part was in. John ** said no. I finally called parts and asked and they had it and it was never on a national back order as John ** stated to me. I set up an appointment and John ** told me to come and find him, to give him the keys and he would pull it in to service. I told him I would need a receipt of some kind showing proof that it was fixed. He said he would write something up for me. I told him that this was not good enough, that I needed an actual receipt.
I left the dealership and he called 10 mins later and told me to come pick up my car, that it was never the mass air flow sensor, it was the intelligent key sensor. If I had not asked for a receipt, he would have pretended to fix my car with a new mass air flow sensor. I have a contract stating that they would give me a new mass air flow sensor, a written contract. This is horrible customer service. Never again will I buy a Nissan based on this Dealership. Thank you for your time. I have all emails back and forth with Mr. ** stating that it was the mass air flow sensor the entire time. Please contact me if you need the emails or a copy of contract stating I would get the new part.
Well we bought the car and now will have to go back every three months for some kind of stuff to protect the paint. I am so unhappy about how all this came down i do not want to drive my new Altama. I had a Toyota bought new and was never treated the way we were treated in Nissan. I would not recommed the car or the dealer.
On December 29, 2007 I leased a Nissan Altima 2008 for 39 months with the impression that it had features as I requested (leather seat, sunroof and six CD Changer). When my wife and I test-drove the car along with the saleperson (Ms. Ann Ritcor) seating in the back, she told us that the car attained a six CD changer; however, later we found out that was incorrect.
I attempt to resolve it through the Manager, Mr. Ted Edgecomb. He apologizes for the misinformation that Ann gave us and said, That she was new to the dealership and there was nothing that he could do other than offer a one time detailing and gasoline because the paperwork has already been submitted? I feel that I was lied to just to get a sale.
