When I bought the car, they told me the mass air flow sensor was out. In the contract, the sales person (John **) wrote that when the new part comes in, they would give me the new part and replace it. For a quick fix, they pulled a part out of another car. Well, I called many times asking if the part was in. John ** said no. I finally called parts and asked and they had it and it was never on a national back order as John ** stated to me. I set up an appointment and John ** told me to come and find him, to give him the keys and he would pull it in to service. I told him I would need a receipt of some kind showing proof that it was fixed. He said he would write something up for me. I told him that this was not good enough, that I needed an actual receipt.
I left the dealership and he called 10 mins later and told me to come pick up my car, that it was never the mass air flow sensor, it was the intelligent key sensor. If I had not asked for a receipt, he would have pretended to fix my car with a new mass air flow sensor. I have a contract stating that they would give me a new mass air flow sensor, a written contract. This is horrible customer service. Never again will I buy a Nissan based on this Dealership. Thank you for your time. I have all emails back and forth with Mr. ** stating that it was the mass air flow sensor the entire time. Please contact me if you need the emails or a copy of contract stating I would get the new part.
