Findlay Toyota

K.R. writes:

Findlay Toyota knowingly submitted false information on my credit application. An extremely high pressure salesman, who misrepresented the vehicle along with the terms of the vehicle contract claims no knowledge of wrongdoing.

In under a 24-hour timespan, I wanted to return the car after driving it on the freeway, and realizing that I was very unsatisfied with it. When I went to the dealership to return the car, a sales manager named Jacob Henn, literally cursed at me, and proceeded to threaten me with ruining my credit, and being STUCK with the car.

I went to another dealer who suggested I leave the car at the showroom, and stop payment on the check. After following his advice, and the advice of the bank, I left the car and stopped payment. The next day, Findlay Toyota dropped the car off in front of my house. I waited until yesterday to hear from the bank about the check, and it was blocked.

The dealership called me twice at my workplace on Friday, and twice at home. When I went to return the car today, they once again had a very hositle attitude, and would not give me the time of day. They wanted me to sit down with them and work out a new contract for another car. My original financing did not go through, and when I questioned them about signing new paperwork for a new financing institution, they blatently told me that it was, "None of my business who the bank was, and that I signed a contract, so the car is mine."

These people have been nothing short of outrageous in dealing with this situation! I once again dropped the car and the keys off at the showroom this evening, and within 10 minutes, the Customer Relations Manager, Gay Jones-Johnson, and 2 other people drove the car back to my house and threw the papers in the front seat, along with the key, and left it in the parking lot of my apartment complex. How long does this type of activity go on before something can be done about it?

Economically, I have been strapped with a car which has a blue book value of about $14,500. They have increased the "contract" price to alomst twice that at $27,000. Emotionally, these people have been a major headache. Not only did they curse at me, but have thrown papers, and keys at me, in addition to calling me degrading names, and finally have resorted to threats.

Toyota has an excellent reputation for making high-quality, if unexciting cars, but they seem to have more than their share of low-rent dealers. Toyota needs to wake up and clean house.