
Shawn of Malverne, NY on July 26, 2004
I brought my car to them on 6/1/04. I said I needed an oil change and that my transmission was not shifting properly. And to check if I needed tires. Also to replace a marker light. They inturn sold me a 90,000 mile service, two tires and a brake job. They also said that there was nothing wrong with my transmission. I picked up my car the next day and it was not running properly. It barely moved and was stalling.
I brought my car back and they said that they had washed my engine and that water had gotten into the cylinder heads. They blew it out and everything seemed fine. The next day I am driving home from Connecticut, that is where I work, and my transmission stopped shifting altogether. Needless to say, my car was in worse shape than when I had first brought it to them. I called them and brought my car back to them the next day. It had to be towed there. They checked it out and said that I needed a Speed Sensor. I said okay and it was replaced.
When I picked it up, I drove it for about an hour and then the transmission stopped shifting completely. Before, it would only go into first gear and now it was even moving. I called Five Towns immediately and the woman I spoke to on the phone said that no one could help me. I then called Mitsubishi directly to file a complaint and they redirected me to another dealer.
I brought my car to Wantagh Mitsubishi. I told them my problem and they said that they would look into it. It turns out that my transmission needed complete replacement.I okayed the work because I need my car to commute to work. My car was returned to me in great shape by Wantagh Mitsubishi. I asked them if there was any damage done by Inwood Mitsubishi and they said that they were extremely negligent in diagnosing the problem with my car and sold me a 90,000 mile service that was not necessary. Approxiametly two weeks later, whenever my car reached speeds of 55 to 65 mph, they car would shake. I once again returned to Wantagh Mitsubishi and had them look at my car. They said that all of my brakes, rotors, and drums needed replacement. They said that the previous brake job was done very poorly and that these parts should have been replaced before. Not resurfaced. That's what Inwood Mitsubishi did.
Now I have my car back from Wantagh Mitsubishi and everything is fixed. My complaint is that they were negligent in their work and that they sold my services I did not need. When I called Mitsubishi directly, they gave me the name of the general manager at Inwood Mitsubishi, Vladimir Zanan, and told me to speak to him. Every time I called he was not there. I left messages and no one returned my call. When I asked to speak to someone else, I was told that no one could me. When I spoke to Barry, he said that he would redo my brake job but I told him that I was not comfortable bringing my car back to someone who already has messed it up so badly. He could not understand that. So, we could not reach an agreement.
I spent $1,705.05 at Inwood Mitsubishi. I had to drive a van to and from Connecticut, which cost me roughly $50 every two days to fill up. I did this for about a month. That's $1,250 just for gas, because I did not have my car. I spent another $2,439.56 at Wantagh Mitsubishi, just to repair the work that Inwood had already done.I also used up all my free tows from my AAA service. That's a total of $5,394.61! Just so I could have my car running properly again.I want all of my money back because they never properly fixed my car and I feel that they should be held responsible for all debts that I accrued since I brought my car to them.