Germain Toyota

I am the executor of my late father's estate, which is non-existent. In February of 2010, my 87 year old father leased a car from Germaine Toyota of Southeast Florida. On a brand new car, the salesman "sold" him extra like a drive train warranty ( which was already covered), tire protection, on new tires, and the like, so he ended up paying over $350/month for the car. He ultimately paid over $12,800 for this car in the space of less than 2 years. He passed away in September, 2011, and we returned the car with low mileage and in pristine condition to Toyota in southern New Hampshire.

I should say that when we returned the car in New Hampshire, the local Toyota dealer was appalled that Germain Toyota had taken advantage of him in this way (I will be glad to provide you with a statement from the fleet manager). Toyota sold this car for $13,300, now they want to collect over $4,000 more from my father's non-estate to pay off an artificially inflated "pay off" price of $20,000. (This would make the Toyota originally worth $38,000, instead of the $26,200 he paid for it! )

What a frustrating visit to Germain Toyota. While the news feature dealers who are working around the clock, some past midnight, to fix the recall issue, I could not even get an idea when they would be able to service may car! What a contrast! Thank God that nobody died from this issue (or did die?).

But the main feature was my interaction with the Service woman Ann-Marie. She was really not in the help mood. After I got the news their call would not be fixed right away but scheduled for some time in the future she did not know when, I pointed that the tire sensor was on since my last visit and asked if they could check on that. (I am still under full factory warranty and I have Service Maintenance paid in full for 6 years.) She questioned me why I did not bring the car before and laughed sarcastically as If I was lying.

First of all, I am the client, and your whole job function is to be helpful to your clients. Secondly, when I left your service department last time and I noticed the tire sensor issue, I did not have the time to return right away. And late the same day, I checked the tires myself and found that everything is OK and decided to wait the next schedule maintenance to have it checked. I was so frustrated with Ann-Marie posturing that I decided to just leave the dealer. Maybe I should take it to Fort Myers Toyota where they were always very professional when I took my car there.

We recently purchased a used Toyota Camry from Germain Toyota of Naples. Less than one hour after signing the contract, after going over the numbers in more detail, I attempted to cancel via phone without success. (A main reason was because the car was sold at about 2,000 above the KBB). The next day, my wife and I went in and spoke with the used car manager and he litterally laughed at us. He offered to sell us another car, but instead worked with us a little on the down payment.

To make matters worse, the bank later decided to "kick back" the loan because I said the word "lawyer" on a phone interview. (I never said I was ready to sue or go to court over the matter.) Now, Germain has the car that I purchased and they are keeping my $5000 deposit until they sell the vehicle to another person! Of course, the used car manager had to mention that it could take up to 2 months to sell the car and it could wind up in an auction; AND if it sells for less than what I paid for, the difference would be deducted out of my deposit! I feel like he said these things to make the option of using another bank loan at a 20% interest rate seem like the smarter way to go. I am 24 years old with a wife and son. I'm doing my best to get ahead in this world. In times like these, the very least I would expect from the "11th largest car dealership in the nation" is just a tiny bit of understanding. Germain is not humane!

Bought 2001 Toyota Avalon in April 2001 On March 18, 2003 we had 22,000 miles on our Avalon when we heard a noise. Germain Toyota said we needed new brake pads and rotors at a cost of $490.42.

We have since been advised that the noise was just dust or dirt and could have been blown out. We want to be reimbursed for $490.52 because this work was not necessary. Ione Talmo