Ultimate Image Auto

I bought a 2002 Chevy Malibu the end in October 2011. The odometer read 141k miles; they said, the engine had been rebuilt at 140k. Two days after I purchased the car, the "check engine" light came on. Upon checking the fluids, I found there was no oil or water in the engine. I replaced the oil and water, and took the car into the dealer.

Though they claimed to "fix" the problem, when I got the car back within 2 or 3 days, again, the light came on. Also, three lights have burnt out, the doors lock and unlock arbitrarily, the horn honks for no reason at times and there is water getting into the trunk. Two months and one payment later, the car has been in and out of their shop at least 4 times and presently, they've had the car in their shop for a week and one half. They have been evasive about the problems and are charging me a deductible under the "warranty". This have cost me over $280 in rental car expenses. It feels as if they are intentionally delaying things, hoping we will use up all our monies on rentals, buses and such, then miss the next payment and they'll claim the car back. They've replaced a valve twice and now say, a gasket is blown.

How does a car with a rebuilt engine blow a gasket and two valves in under 3,500 miles of usage?! Simple: They lied. There is no way this engine was rebuilt or at a minimum. They did a horrible job and should cover all the costs to get this car working correctly since it showed problems from day two of the purchase.

Wow, I was shocked to read this response! I recently bought a 07 Dodge Ram 1500 and had the best experience ever. Everyone at Ultimate Image was extremely nice! They went out of their way to help me. I had some credit issues last year when I lost my job and they really treated me with respect and went out of their way to get me financed.

I love my truck, I've had it for three months now and it runs great. In fact, they give all their customers 3 months and 3000-mile warranties free! But I bought an extended warranty just in case something happens down the road. Anyway I just wanted to put this post here because I read the one from that lady above and it doesn't sound like the JB that was my salesman, I thought he was very professional!

I will recommend Ultimate Image Auto to everyone I know, in fact, I was recommended to them by my boss who has bought his last 3 cars there. It was all good!

This company is full of it. They will rell you exactly what you want to hear to sell a car. I am convinced that there is not one car on there lot that does not require at least one major car repair. I am an idiot, but hindsight is a mf. I bought 3 cars from them. The first was a 01 Black Altima, a week after we had it it started rattling and had a funny smell everytime the air kicked on.

We took it back and they sent it to Auto Tech, which is another company that needs a compliant on them. Auto Tech did there little patch job and took all day may two, just to get it back with it still making the same noise. Rob (owner) said we can fix it but I was not wanting to keep a car that had problems as soon as I got it. Rob agreed to switch the car to anothe Altima he had which was cheaper. I lost a little money, but this car ran better. However, rear and front bumpers were not fully attached.

We took it back to have the bumpers put on again, they sent it to Auto Tech who did not fix the bumper at all, they put screws on broken screw holes and the bumpers both came undone 2 days later. Ok, you would think this would be enough to make me never go back.

Well my boyfirned came home with a black Volvo XC90 to make a long story short we got the XC90 and a Vovlo S40. The XC90 has a DVD player that did not work. JB is one of the biggest liars I have ever meant promised me everything I asked for, but could not/would not fix what he promised. JB said that all of there high in cars were worked on by Pro Tech, which was a big lie Auto Tech does all ther work. He promised the DVD player would be fixed 7 months later they still want to try and fix it themselves. They refuse to pay an authorized Vovlo dealer to even look at it and Auto Tech has proven that they have no idea how to fix it.

Also not even a month after I got the car, I took it in for a routine braek job to an authorized Volvo dealer just be told that the rear rotors were months gone $500.00 worth to which Rob only agreed to pay $250. These people will tell you exactly what you need to hear to buy a car but they will not stand behind there word. All of there cars have problems. To quote JB salesman "Well it is a used car". That should be enough said.

I will never in life be a repeat customer and will never recommend anyone buy a car from them. To me a man/woman is only as good as there word and Ultimate Image Auto's word is not even worth 1/2 cent