We were informed when we purchased the car that the CPO warranty and the Maintenance Warranty would cover everything that broke on the car until they were expired. This included everything except for tires, for which we purchased an additional warranty. Recently, we were informed by the services department that the CV joints on the front of the car needed replacement and that we would have to pay for them. When we inquired about the warranty, we were told that it was not included in any of the warranties. We spoke to the CPO manager and he said that he always told his customers that everything was covered by the warranties. When we spoke to the service manager, he said that some items are not covered, but there isn't a complete list.
Consumer Complaints & Reviews
We have been servicing our car at BMW Global imports since November 2010. Every time we bring the car in with the same issue of broken A/C when we pick up the car the problem is never fixed and a new issue always arises. Today July 28 2011 we attempted to pick up our car that has been in the BMW Global imports service station since April 13, 2011. We were assured by the service manager Bill Joslin that the car was fixed, he said the technicians had taken everything apart and put it all back together so the car should not have any more problems. We drove onto the 75 south to head home, after about 5 miles the car made a clunk sound shook and shut down while we were doing 55 on the express way. I managed to safely get the vehicle to the edge of the expressway dodging cars that sped by. I am still shaken as my wife and I were nearly killed.
We called Bill Joslin he said "sorry" and told us a technician was on his way out with a substitute vehicle and that the technician would look into what happened.
The technician arrived 30 minutes later and told us that he had personally test driven the car this morning (July 28 2011) and that it was absolutely fine.
We took the substitute vehicle back to BMW Global Imports and asked to see Bill Joslin. He said that there was nothing that BMW could do as we purchased it from a second hand car dealership and not directly through BMW. He said that BMW Global Imports had fixed the car out of good faith. I told him that it is under warranty not good faith and that every time I bring the car to BMW Global Imports it comes out with more problems then when I brought it in.
Bill Joslin told me that there is nothing that BMW Global Imports or BMW North America can do to help us.
Bill Joslin said he would contact us when his technician Allen has advised him as to why the entire car shut down on the expressway nearly costing us our lives!
I bought a Certified Pre-Owned 750 Li approximately eight months ago. My feeling at that time was that I had purchased BMW's best model and, backed by the Certified Pre-Owned program, would enjoy my Ultimate Driving Machine for years to come. Let's just say that after eight months of ownership my original feelings about the car, the Certified Pre-Owned program and the BMW brand in general have changed considerably. I am also certain that the Ultimate Driving Machine slogan could not be further from the truth. In the eight months that I have owned the car, I have had to take it in for work an average of one time per month, on several occasions leaving it for a week at time.
Here's another stat for you. Having put less than 10,000 miles on the car since its purchase, my Certified Pre-Owned 750 Li has been forced back into the shop for repairs every 1,200 miles on average. The problems with my Certified Pre-Owned 750 Li as your records will attest include the brakes, emissions failures, electronic systems, the CD player, and more. This is a vehicle which is apparently falling apart in several different areas and how it passed through your Certified Pre-Owned program makes me wonder whether there really is some sort of mechanical certification process or whether BMW is just certifying that these cars are used. I call this automobile a lemon, an accident or a total disaster; it is anything but an Ultimate Driving Machine.
While the ultimate solution for me would be an agreement to return this vehicle to BMW for the amount I paid for it, I will settle for an extension of the warranty so that this poor excuse for a vehicle doesn't start to pull money out of my pocket for the privilege of running it in for repairs every month. If we can't come to an agreement along those lines, I am willing to listen to a proposal on how BMW would like to rectify this situation. If this situation cannot be fixed between us, I'll take two steps: my attorney will file a suit for reparations and I will make sure that this story gets in front of as many people as possible. Think of United Breaks Guitars with a lot more views.
I took my 2002 Mini Cooper into dealership for evaluation of losing power, rattle in sunroof and warning lights for airbag (a previous problem fixed by them) and low tire pressure. Told me that my transmission is shot at 98,000 miles and total repairs for all $10,094! Blue book value is less than this. I decided to get a second opinion, and I owe $375 for this evaluation from the dealership. They did provide a rental car. That's ALL they did to provide me any kind of reasonable service.
I have also learned from this website that there have been many KNOWN complaints for bad transmissions in Minis and BMW is unwilling to address this. Essentially, my car is totalled. No one cares.
