Called Fox Lake Ford to get approval for loan. They told me that I was approved for 22,000.00 at 12% interest rate. I drove there from Port Washington, WI. to be lied to. Once I got there they informed me that my interest rate would be 24%. I feel like I was deceived and lied to.
Tried to speak to Joeys boss Sam Hamend and get this woked out and that his employee should be repremanded.
Exterior Color: GOLD
I made a internet offer of $5500 on a vehicle. Salesman Jay Ayale phoned me approx 1 hour later and wanted to know how I would like to hold vehicle . I gave credit card number to Jay and we discused total price with tax ,title, licence and doc fee for a total of $6045. Credit card to be charged $2000 + Cashiers check in remaining amount. Jay stated he would ask his boss if he could arrange delivery of vehicle today instead of waiting for me to pick up on Thursday.
I called Jay back at 4pm to verify if vehicle was going to be delivered. Jay then stated the price would be $5750 for vehicle and not $5500.
I was astonished by this business tactic of changing agreed price of $5500 and requested price of $5500 be honored. He had me speak to a finance manager Carl Dopple. Finance manager apologized and also attempted for me to agree to $5750 price. After a few minutes of talking to this manager he changed price again. This time he stated price would be $5995. I declined this sale and find it hard to believe any Ford company would allow such tactics from there sales personnel.
I released other vehicle possibility purchases after this alledged purchase.
We have had our car in 3 or 4 times for the seat to be fixed on drivers side. At some point somehow a piece of metal punctured through the seat back. Which ripped alot of clothes. So I brought my vehicle in and the dealership ordered the part, they asked if it had side airbags I said no they went out and checked it out and there wasn't any they said they were ordering the right one. It took a few weeks, I had to call to find out if my part ever came in. I made the appointment 3 weeks in advance and the night before I called before my husband and I went out there to drop it off. The service dept. never had me down for an appt. I made one for the following day.
While we were in for our seat I asked if they could look at the transmission because it would buck when you were in the passing gear. It shifted hard. They said no problem they would call me to let me know what they found.
The day it was suppose to be fixed I never heard a word from them so I called late afternoon only to find out that the seat was ripped out and the wrong one was ordered. It would be a week before they could fix it. They hooked us up with an Enterprise car which we had to go get in Antioch.I waited a week and didn't hear anything from them, so I called them to find out yes my seat was done but I would have to take it to another dealer for the other problem, I had to return the car from one Enterprise to re Rent again from another Enterprise.
When picking up the van at Fox lake Ford we noticed that the Lumbar was not working and the tabs that are on the handle in the back of the seat were never put in. We went to another dealer. Victory Ford in Wauconda and they fixed everything. The transmission and the seat that Fox Lake failed to do. They were helpful and nice. They got us the car to rent and they called me when the car was finished.
I will never go to Fox Lake Ford again and I would never recommend it to anyone. This in our opinion gives Ford a bad name. This has totally turned me off on even owning a Ford. All the people that I have talked to about this problem, ie freind, co-workers ect. have been made aware of this. It is sad that one bad service dept. could do so much damage.
This is not the only time we have had a problem with this. We have had our fuel pump go out and some sort of sensor and the reply about the sensor these cars are not made for drastic temperature changes, this happened in the winter. We have a Windstar Van if that is the way cars our made then in this area people will always have to their cars in every change of season. That was such a poor answer to our problem, that was not made by Nick that was one of the other employees.
In our opinion you need to investegate what type of work they do and how many people our returning. If it is just our luck then we have a Lemon. It only has 30,000 some miles and has been in the shop many times. The good thing that has came out of this is that by having to use rental cars we have tried so many out we know what we want to get for the next vehicle. I do expect some sort of resolution.
I bought a used 1998 ford windstar van , I paid $9,000.00 and put $1500.00 into the van. When we bought the van they said that they would send all papers to Wi. and my plates would be sent to me in the mail. Giving me a 3 mounth temp. plate. After 3 months I went to the DMV in Wi. and they faxed Madison. Madison had nothing on records for this car. So we have been dealing with Sandy the title lady and I can count 4 different stories.
So almost 4 months after I bought a car ( for 9 thousand dollars -cash) I have a bill of sale for a car with no title. I can not believe that it is legal for them to sell me a used car with no title.I feel they never should have put that car on the lot till they had a valid title in hands. Am I correct??? They have reissued me another 3 month temp. title, which the Wi. DMV says is not valid.
We have planned a trip to Florida for 6 months, I am 2 days away from the date we leave, and I have a car - with illegal temp plates. I have gone crazy screaming at this title lady Sandy, and she just doesnt give a darn. They have $500.00 of mine for tax and license.
This is an up date to my previous complaint already listed on your sight. I have still not been able to resolve this issue, however I have found out further information regarding my 1997 Ford F-150 that was put into service December 9 of 1995. What I have found out is that it is what is known as a polot line. Supposedly, these vehicles are put out approximately 9 months before the rest of the 97's were. They give them to large company's who use them and reports back to Ford as to what works and what doesn't. They are really test vehicles and are not supposed to make it out to the public and legally be on the road as I have been informed.
Ford has even created a company whose sole purpose is to find these pilot line /testers, and have them destroyed. So far my attorney is still trying to get some kind of response from the company. There is no response to the faxes or returns to the phone calls. The fact that this company was created by Ford, for the sole purpose of making sure that these Ford pilot line vehicles do not make it out to the public, in my opinion means that Ford and the dealership are responsible for for this error.
I have also been informed that there is no way that either the Dealership or Ford could have missed the fact that this vehicle should not be out in public and or on the road as soon as the VIN information was known. So, I still have the same original problems with the vehicle and now I know that I am driving a vehicle that is not even supposed to be on the road, but should have been destroyed.
I am tired of making payments on a vehicle that should have been destroyed and to a company FORD, that apparently only stands behind passing the buck instead of behind their product or Name. As far as I know, I can't even trade the thing in because it isn't supposed to be on the road.
I have also been told that after they run the VIN NUMBER, no one will want it. At this point it is safe to say that My family will never buy a nother Ford and will make sure as many people as possible will know how well Ford stands behind it's product or Name. Anger would be too polite for what I feel and my husband just plain hates the vehicle. It is a constant argument and headache. Economically, the damage is paying for something that has absolutely no value, because it isn't supposed to exist.
