Fox Valley Ford

I heard a clunk in my front tire area. Called Wholesale tire to look at the problem. Before I could take it in,a part of a spring fell out of my car. I called Wholesale tire back and told them about the spring. They said that Ford had problems with the coil springs and were replacing them.

Called up the Ford Dealer and they agreed that Ford had been replacing the springs and that I should bring my car in. As I was driving the car to the dealership a part broke out again and ruined my brand new tire. I had to have the car towed in to the dealership.When the car was brought in, Dave Owens, of Fox Valley Ford dealership informed me that they were only replacing up until the 2001 Tauruses springs and that mine wouldn't be included because it was a 2002.

He called Detroit and a person at the Detroit Plant spoke to me and said that there had been an engineering problem with the Taurus coil springs but that it had been resolved and that they would not cover the repairs.

Obviously the problem had not been resolved and Ford is in the business of putting not only the drivers of their car in jeopardy but other people on the road as well. This is a very serious problem and perhaps has caused fatalities that the general public is not aware of. More than likely deaths have occured because this car has faulty equipment.

Ford will not own up to the fact that it needs to replace the springs in these cars with faulty coil springs. I paid the Ford dealer $722.68 for the two front springs and towing. I paid $98.68 for the new tire to replace the new tire I already had on the car. On top of this I was inconvenienced because Ford did not forewarn its customers of the impending problem by putting out recall notices so people could have this taken care of before putting everyone in harm's way. Ford's irresponsible handling of this deadly major defect in its materials and design is reprehensible. This, together with the fact that Ford Service Centers are

using this engineering defect to exact money from the consumer, many who have been faithful to Ford for car purchases throughout the years,is unconscienable.

I have a 97 Ford Windstar which I purchased on 6/27/00. I took my car in for service on 2/25/02. I was experiencing the following problems:

1) while driving I heard something loose underneath the front suspension.

2) while driving and turning corners I also heard klunking and knocking noises.

After a road test was done it was found that the collars which support the subframe came undone. Ford wanted to charge me $377 to reweld the collar arms that broke loose. My complaint is that if this was a weld from when the vehicle was manufactured this should have never broken loose. This is a safety concern. The vehicle has 72,000 miles on it. I drive locally. I don't see how this should be my responsibility. It just so happens that the subframe was completely designed in the 98 Ford Windstar. What a coincidence. I decline service for this however I strongly feel that this should be warrantied. I've had nothing but bad service from Ford. It should be a safety concern if specific welding is conducted on a vehicle and comes undone only after 72,000.

I've had nothing but bad exp. from Ford.

I was screwed when I bought the vehichle.I had a trade in and I was screwed on that. When I orignally bought the vehichle the sales man told us that the hoses and part of the air conditioner were replaced however Ford does not have any recollection of this. I strongly feel that this should be Ford responsibility and not mine.