The sales representive told me if I gave my car back to the bank and do a Credit write off that I wouldn't be responsible to pay the difference that i still owed on the car (9,000)more I owed on it. But That was a LIE!!!!
So what I had to do was to File Bankruptcy beacuse I couldn't afford to pay So now My credit is ruined because of that 1 sales person no wonder GM is going Down hill because of pepole like That!!!
After filling out the application online, we were contacted by a Mr. -----. He said that we were pre-approved to come down and finish the papers for the trailblazer we were interested in. Before my husband and I made the long treck down there (44.33 miles) I called and once again spoke to a salesman. I asked Is it really going to be worth my time to drive all the way down there? He replied yes, we can get you in a car tonight. With that, we did go down there.
When we got there, we were told that we still needed to finish some papers and it ended up that we were NOT able to get a vehicle. (knowing that, i would have never waisted the gas and time comming down) After we found that we were unable to get the financing, we were taken to talk to the financing manager. (Loraine)She asked if we had a co-signer with good credit. We did try a couple of people, no one was able to help.
After we left the dealer, i called my mother and she said that my step dad would be more than happy to help. His credit score was a 600. I then called Loraine and gave her all the information. she said that she would contact me in the morning. I never herd anything else from her until i called at 6pm the day after. She said that she could not get anything to go through. (A call would have been nice so i could explore other options)
I then called a couple more times, trying to figure out how and who could help. Each time she said that she would call me back i never got a call. I then decided that i wanted to trade in my 2004 Dodge Stratus and i could come up with $1000 downpayment. I called and got put on hold for almost 30 min. while they were transfering me around. I finally hung up. The next day i called and asked for her again, she did answer but she said that she was busy with a customer and promised to call me back that night. I NEVER herd anything back.
It has been about 3 weeks now. I have never felt more pushed aside by a company. I felt as though everyone had more important things to do and could find no time to help me. All it would have taken was a call back to say that she couldnt help me, but instead, every time i talked to someone, i was the one making the phone call.
After buying cars for the last 30 years,I can assure you that professionalism is not part of ROCKENBACH CHEVROLETS business philosphy. After refusing to buy their car right now! I was told that i was wasting their time and was probably a plant (spy) from another auto dealership. The manager became emotional, however the other sales people I encountered offered their appololgy for their bosses action. I will never go back to them and I'm a G.M. family
With slow American auto sales, you would think that salepeole would look at the long term picture. I hestiated to buy the car their because I felt pressured too much, I just wanted to get out of their and did'nt need the verbal abuse of Time wasting..
My wife and I were involved in a car accident and our car was totaled. We were referred to Rockenbach by a friend. When we got there, our salesperson, Lorraine Carruthers, was great and professional. We noticed that the 2006 Van that we were interested in had a dent on the front right side and the light was busted. I let her know that we are still interested, we just need the light and dent fixed. This was a Wednesday night. She told me that no one was available to fix it and they will be in tomorrow and the car will be ready by Friday.
We finished the paperwork and the deal was complete. We also purchased for an extra $1500 the LIFETIME OIL CHANGE/TIRE ROTATION and rustproof package. (Keyword: LIFETIME) Anyway, when it was time to pick up the vehicle, the dent was pulled out, but not fixed. It was still very bumpy and it even had cuts in it. Lorraine tried to convince my wife and I that the dent was gone and made me feel like I was being hustled.
I told her, so you are going to look me in the eye and tell me that that dent is fixed? All I want is for the right side to look identical to the left! She finally realized that they did not match. After much deliberation, we finally got the dent fixed,
1 week later. When I went to pick up the keys for the van, they only gave me one set! I told them that I need another set for my wife. Lorraine told me that on used cars, they only get back the keys the previous customer returned and that they are a Chevrolet Dealer and it's illegal to cut other Dealership keys and since my van is a Dodge, I have to go to a Dodge dealership to get keys cut.
My thing was that I'm the customer, why can't you call dodge for me and have the keys cut and have them bill your company? So I asked her how much does the key cost. She told me about $20. So I drive out to Dodge the next day to get the key cut for my wife and I find out that the key was $197.50! I was furious. Once again, I had to give Lorraine a call. I called her on several occassions asking about a reimbursement on the key. I never got a response from her again. I went to management and they finally agreed to reimburse me 1/2 for the key. I still feel that I should've gotten the whole reimbursement because I was not informed that our van only had 1 key. Why would you give one key to a couple?
I also called about the $50 referral rate my friend was supposed to receive and he never got it. I asked Lorraine why didn't she send it off and she basically lied and told me that she didn't have my friend's number and that he had moved. I told her that when we were buying the car! She could've called me and I would have told her. He finally got paid 3 months later.
Now, back to the lifetime oilchange/tire rotation. I went to get my oil changed last week and the serviceman informed me that I only have 6 oil changes and 2 tire rotations per year. He told me that I used up my tire rotations for the year. This was not explained to me, nor put in writing. I was furious. Why say Lifetime when there's a limit, plus, I'm a commuter, I may use up my 3000 miles within 2 months, does that mean that I'm not going to get an oil change when I need one because my lifetime oil changes have been used up?
Overall, very unprofessional and an unfair place. I will never refer anyone to this place until explanations, reimbursements and proper apologies are in place. I felt like my wife and I was hustled overall and very unimportant to these people. It was not explained to me the terms and conditions of this service. What needs to happen is that they need to adjust my car payment and cancel my oil change/tire rotation, or provide me with the services promised.
Our car payments increased because of the purchase of the lifetime oil change/tire rotation and we are not receiving that type of service, but a limited one. This whole situation created a lot of stress and anxiety for my wife and I and we have never felt so used by purchasing a used car.
I had gone to rockenbach to trade in my car. Everything went fine the day i bought the new car. I got the 0% apr for 72 months deal and they were going to pay off the rest of the loan on the car i traded in. I got a phone call a week later from the loan place where my trade in car was with and they had told me that i was late on a payment. well i told them that i traded in the car with rockenbach and that i signed it over to them a week ago.
so i went into rockenbach to find out what was going on because this is going to be messing up my credit which i am trying to build up. They told me that they will take care of it. 3 weeks later a get a call again from the loan company stating that the bill is still not payed. I went into rockenbach again and they said they just needed more paperwork signed. so i did and than they told me that the paperwork that i signed is for a lease. i told them that i didnt want a lease and i already had a contract. Well now they still havent payed my old car and now are stating that there was no contract for a finance but little do they know is that i still have they copys for that contract.
they are a very horrible dealership who think that they can push people mostly younger people like me. I have also called the main chevrolet number and have complained about their business. A lady from there called rockenbach to find out what is going on and they would not speak to her either. DONT GO THERE TO BUY CARS!!!!!!!!!!!
my credit is now ruined because they have not payed the loan off.
Robert is the most bottom of the barrel scummy salesman I've ever encountered. As I looked over the final contract, I had noticed that he had tried to manipulate the numbers and charge me $1,400 more than what we had agreed upon. When I confronted him about it he tried to talk it off by calling it an old tax that should have been taken off before I had read it. DON'T TRUST THIS MAN OR THIS DEALERSHIP!! YOU WILL GET RIPPED OFF!!
I went in to look at either new or used vehicle. I had received a mailing (fastrack Overnite) where they sent to my address a letter and a remote, saying that it may open a 2004 Trailblazer. Well first off they never looked at it or let me try to open anything. Well I went out to the lot to look at vehicles. I picked 2 that I was interested in. Telling them I had to keep my payment under $250.00 Knowing this they took my keyes for my current vehicle (a 2000 Buick Century Custom with 70,000 miles on it) after test driving them both, we sat down to discuss money. Never once would they tell me the prices of lthese vehicles. They come back saying that I have some negative equity, whick AI knew I had.
They present me with a figure for a 2003 Sierra of $749.00 for I belive 60 months and a figure of $649 for 72 months. I said that was insane. I explained to him that I have been shoping around. And another dealer in Kenosha had a very simular priced and simular size pickup. I told them I could get this for $262 a month for 66 months. He laughed and proceded to call them crooks and that they were low balling me, a common practice for most dealers, except them, they dont do that. Then they told me that I should buy it without the trade.
I said that I could not afford 2 payments, he then said that I wouldnt necessarily have 2. He said due to my current divorce, that I should just let the vehicle go back. I wasw shocked at this, and told him that. He then said do what ever you want with it. Well I had been trying to get my keys back and leave, butr they would not give them to me, kept saying give me a minute and I will see what I can do. I said that I had to go to work, Gabriel said well call off and lets see what we can do. He left saying that he would see what they could do with a new vehicle with all the rebates. He asks me what is the highest amount I could afford. I tell him no more than $250 a month He comes back 10-15 minutes later with the same vehicles, and said he has the payment down to $369.00 a month. I said we are done may I have my keys. He turned very rude and gave my keys to another person and said nothing and just walked off. Very un ethical and vey unprofessional and extremly rude people.
I purchased a new 1999 Chevrolet Venture Minivan in Dec. 1998. When I chose a vehicle with the options and color that I desired, I noticed that it had originally been delivered to a dealership in Iowa. When I asked the salesman about this, he replied that this vehicle was traded for another and that this was common practice for dealerships to pool their inventories. In July of 2002, paint on the front edge of the drivers door and rear edge of the front fender began to come off. I brought it to a body shop to have it touched up and was advised that the vehicle had been damaged at the left front fender and repainted.
I told the body shop that this could not be the case because I had purchased the vehicle new and it had never been damaged. They then proceeded to show me where overspray was evident on the fender vin# tag and that the cause of the paint loss was due to misalignment of the front fender due to damage causing it to rub the door when opening and closing it. It was then that I realized that the reason that the car was originally delivered to a dealer in a different state was because it was a previously damaged and reconditioned vehicle and that I had been a victim of what I felt to be fraud. I would never have purchased the vehicle had I known that it had been damaged. I called the dealership and they said they knew nothing about this and that if there had been any damage to the vehicle it must have happened during my period of ownership. At this point I felt all I could do was to chalk it up to experience.
The vehicle is now 5 years old and the door grinds when opening and closing as well as being in need of repainting in this area. In addition, if I now attempt to sell or trade the vehicle in, I will not receive nearly as much money for the vehicle due to this prior damage that had never been disclosed to me when I purchased it.
I was sold a used car which I was told had passed Rockebbach's used car safety inspection. When I asked about the brakes on the vehicle was told that the brakes were the 1st item checked by the dealership.....
WELL, after buying the vehicle and taking it to a local Car-X to perform additional routine maintenance when asked,was told the front brakes needed replacement and that the rear brakes were missing hardware! $500 later, I called Rockenbach's Used Car Manager (Paul) for relief who told me there was nothing he could do and that the car was purchased as is!!
I was obviously misled and as a result was sold an unsafe vehicle that I was forced to put additional money into!
My wife and I purchased a 2002 Chevy Malibu at Rockenbach Chevrolet in September 2002. The salesman we dealt with was your typical sales person. Nice as could be until we agreed to purchase the car. We were next shuttled from desk to desk to sign papers, listen to extra offers and arrange financing. We noticed our problem several days after we left. While going over our purchase contract we noticed that we were only credited with $3000 for our trade in when we agreed on $3500.
We went over all of the numbers with Mr. Friello so we didn't think it was necessary to go over it before we signed. What a mistake that was. When we contacted Mr. Friello he basically said you signed the contract so its your problem. This is one heck of a way to treat a current and future customer. He not only has lost our business but that of many friends, family and co-workers. I would like his bosses to know just what happened.
My wife and I are out the $500 difference that we agreed upon.
