Ourisman Mazda

We purchased a 2007 Mazda 6 from Orisman Mazda in Laurel on July 9 2010. It been just over a month and we have had nothing but problems with the car, and poor customer service since we got into it and drove off the lot. We've had to take the car back to the dealership twice already.

We had to take the car back to Orisman Mazda because the headlights were not working, there were some scratches around the car, and a dent on the top of the car (all of which the manger knew would need to be fixed the following week). When we dropped off the car, we were under the impression that everything was going to be fixed on this first visit. However, when we retrieved the vehicle from Orisman Mazda, the dent was still there, and we were told that we had to make another appointment, and bring the car back to the dealership to have the dent repaired. The headlights worked for two (2) weeks and have stopped working again.

On Friday, August 13th 2010, we visited Orisman Mazda, for our tags and registration for the vehicle and later realized that the tags and registration were not ours, they belonged to someone in Glen Burnie. On Saturday, August 14th 2010, we returned the tags, and was told they could not find our tags and registration. We returned to the house, and then we received a call from the cashier saying that we should come back to the dealership because they found our tags.

We then took the car to the tire shop to have the retreaded tires replaced. We purchased new tires but before the tires were replaced on the vehicle the attendant brought us into the bay area, and pointed out that the brakes were dangerously low, and explained to us that the rack and pinion were loose which was the cause of the shaking we felt while the car was in motion.

As such, we visited Orisman Mazda on Saturday evening after purchasing two (2) new tires, and found out that the manager (Mark) who may I add was very rude, is no longer working with them. So we spoke to Mr. ** (new manager) who in turn directed us to call the General Manager ( Al), who was new to Laurel. I called Mr. Al on Monday, Aug 16th 2010, and he basically told me that there was nothing he could do and that I should speak with Mr. Mike, another manager at the dealership.

Mr. Mike called me on Monday, a little before noon. He is not your average manager, and took no time in telling me that he could not help, and or take my word, because he was not the original manager that dealt with my current issues. He promised to call me back yesterday and still has not done so. I called the sales rep that assisted me with my purchase (KK) and left him a message. He returned my call this morning, and suggested that we bring the car in again. This visit would make it sixth time I've visited Orisman Mazda in the last month.

I am about ready the take the vehicle back to the dealership and have them keep the problem riddled car.

I purchased a used 2004 Infinity G35 Coupe from Ourisman Mazda used car lot on 12/29/2009. The car appeared to be in relatively good shape. Upon the test drive, I noticed that the clutch was engaging quickly when released but thought it was just how the car was designed. I decided to purchase the car and on the drive home, stopped by a drive-thru for some food. When I pulled up to the drive-thru window, I noticed a rattling when I disengaged the clutch which I wasn't happy about. I took the car to my mechanic and had him check it out.

Following is the list of things he found wrong with the car. The clutch/throwout bearing was definitely on its last leg and should have been replaced prior to sale. There were two different brand tires on the rear and the left one in particular shouldn't have even passed inspection. The front brakes were right at the borderline of the minimum to pass inspection and should have been replaced prior to sale. The left front inner tie rod was badly bent to the point that the front end can't be aligned until it is replaced. The front end, subsequently, was out of alignment. Both front wheels were bent and the right rear wheel was bent. Both rear sway bars were knocking and the axle is possibly bent as the space between the tire and strut is not equal.

I took the car back and informed them of all that was wrong with it. Once they checked it out, they admitted hearing the rattling in the clutch, admitted the minimal amount of brake pads left on the front and admitted the worn tires. However, all they were willing to do was to replace just one of the back tires (not even the set). They would not do anything about the brakes or clutch, which I will have to replace very soon and will be costly, especially the clutch. I realized that a used car may have a few things that aren't perfect, but these things should have been noticed when they checked out the car prior to sale and the brakes, clutch and tires at minimum should have been replaced prior to putting it on the lot.

Andy **, the service manager, apparently made the decision to only replace one tire based on what Mark **, the used car manager, instructed him to do. I tried to get a hold of Ashanti ** (the general manager) and left several messages, but he did not bother to even call back or email me. On top of that, the car didn't even come with floor mats, an owner's manual or the jack. The car was far from cheap, by used car standards, and you would expect a reputable dealer to address routine details such as listed above prior to putting the car for sale. I am very unhappy with the condition of the car that I purchased and am equally unhappy about the lack of customer service provided to me.