In the process of taking child to school, oil light started blinking. Dealership was immediately called since car was taken in a week prior for an oil and filter change. Assistant Service Manager stated that the guys probably forgot to reset switch, and to come by dealership to get problem checked out.
Before going to dealership, took car to nearby Auto store. Had associate to come out to check oil level, and found that there was no oil in reservoir. After putting oil in vehicle, I immediately went to Honda service department. After getting there, I asked to speak to the service department manager, and explained the problem to him.
The response given was that, there was probably a leak, but no apology was given on his part. I was also promised to have the problem diagnosed and to be let out of their facility as quickly as possible. After sitting for almost an hour, I went to the service area to see what was taking so long, and the guy said he would contact the manager.
The manager then came out to the area, and said that the seals were leaking. I told him this was funny since there had never been a problem with the vehicle before we brought it to them. They also, put a bunch of explanations of problems on the paper that weren't mentioned before when car was brought in a week prior. When the service manager was questioned about this, then his response was, "Well that's why I am telling you now! "
A request also had to be made for them to credit me back with the price I had to pay for purchasing additional oil. My experience at this dealership was horrible! I have never been treated this way when I have just gone to a regular Jiffy Lube. A manager should never behave in this manner toward a customer.
