I took my 2006 Toyota Rav 4 to the Toyota Service Department at Toyota of Turnersville because it wouldn't start. I also let the service department know that my car would occasionally make a rumbling noise while driving. After the service department looked at my car, Lou S. called me and let me know what my car needed done and quoted me a price of approximately $650. I repeated the price and all the work that he said it included and then told him I would call him back because that was a great price for everything.
I called him back and told him to do half of the work at first, but then I called him back the next day and said he could do everything. He said ok, but he would have to put the work on 2 different tickets because he had already closed the first ticket out. After all the work was completed he told me my total price was approximately $1200. A big difference from what he originally quoted me. I told him that wasn't what he quoted me originally and indirectly he called me a liar. I explained to him that I didn't have $1200 to pay and he said well I don't know what to tell you.
After getting nowhere with him I called the Toyota Customer Complaint number and explained everything to them. They told me to call the service manager, Dave M., who also happens to me the customer relations person there. After going back and forth with and being subjected to his rudeness honored the price I was quoted. I went and picked up my car the next morning, but was a little fearful that they may do something in return because I called and filed a complaint against them.
After the issue with being misquoted, on November 14th, while driving my car I thought I smelled something burning. I pulled over lifted the hood to see if I saw anything smoking, I didn't. When I went to restart my car it started making a funny whistling noise. I drove it home and aske one of my mechanic friends to come and look at it to see if they could tell where the burning was coming from.
He had me start the car to hear the noise it was making and pop the hood. He then checked the oil and said that the car had little to no oil in it. I said impossible because when it was in the shop at the end of August I got an oil change and I'm still not due for another based on the miles on the sticker that tells you when you need another oil change and my maintenance light has not come on yet. But even if when I do need an oil change the oil is never that low.
So now I'm starting to think that the service department at Toyota of Turnersville never changed my oil and just reset the light. I didn't want to ever have to deal with them again because of the way I was treated last time, but they should be responsible if my car has any major damage because of there negligence.
