Consumer complaints about Broadway Toyota, Portland, OR

Consumer Complaints & Reviews

Teresa of Warrenton, OR on Sept. 30, 2009

Sept. 17th, my son was changing his windshield wipers on his 2008 Toyota Tacoma when the arm snapped back onto the windshield, cracking it. Upon calling Broadway Toyota onFriday, Sept. 18th (as this was the dealership we purcahsed the vehicle from & were required by warranty to go that route) to tell them this happened and to explain how it could be considered "not a defect" (as another dealership classified it, I was given a "just because you bought thie vehicle here does not make this our problem" excuse from their manager. She set up an appointment for thier warranty person to look at it for the following Monday, Sept 21st.

I followed up with Toyota Motor Sales, who also seemed to think this was completely normal for over $1000 doamage to happen in the course of a simple wiper change. However, a ticket was opened on my complaint of the damage and the service attitude I received.

I shortly received a call back from Ms. S saying she was just trying to "save me some time" as she had spoken with her service manager and they said this had happened with other vehicles and was not considered a defect, so the appointment was not necessary. I proceeded to question whether "the quality you can depend on" included things such as windshields that break so easily or defective wiper arms. I also explained I had complained to Toyota Motor Sales and he had told me that only a region service center could make the final determination and the appointment I had with them was fine.

She told me these appointments had to be specially arranged by a ticket sent out from them and coordinated with that manager's schedule. She couldn't find the ticket and I told her I expected her to arrange the appointment when she failed to offer to do so. She called me back to say the case manager for my complaint was out of the office until Monday, Sept. 21 and she would follow up with me or my son on that day to let us know the status of scheduling the appointment.

It is now Tues, Sept 29th, and we have yet to hear a peep out of either Broadway Toyota or Toyota Motor Sales regarding the issue with the broken windshield. (and hey, now they are recalling floor mats - bravo, Toyota for your quality standards!)

Chris of Battleground, WA on Feb. 27, 2008

I bought a new Tacoma with a broken (chipped) windshied, it began to grow into a crack i noticed after 50mi of use, and upon looking the truck over found a large scrape on air dam, and the back window has scratches thru the glass and frame(abbrasive tool), upon meeting with customer service i was denied repair.
i keep the vehicle under cover on acerage, i have the only keys, i'am the only driver, i have not washed the truck , hauled anthing, and it is my third vehicle is why i don't use. i just paid $30,000 for a (new) truck now i have to pay $2,000 for repairs that are not mine.

I'm very angry and will do what ever it takes to have this corrected.

Saba of Portland, OR on June 10, 2003

Went in with 10000 down to buy a car. We then decided to get a 2003 toyota corolla and finance 4500 and pay with interest over the next five years. We signed the agreement and then the finance manager asked if I wanted a warrenty for 1500 more and said it would we added to my payments. I said yes he then asked me to sign papers and after I got my coupons I noticed my payments were 100 more than agreed on. I called my finance company and they told me it was a lease and that I owed 11000. I never agreed to a lease my signiture was only on the second form because he said it was to add the warrenty. I have my first agreement and the second one they had me sign 10 minutes later. How can they sell me the car then lease me the same car in 10 minutes.