This dealership has the worst customer service I have ever had to deal with and for me to tell you what happened would take a whole book.
Consumer Complaints & Reviews
I purchased a 2008 Vitra Suzuki on 9-5-08. Two wks. later I was told to bring the vehicle back because the vehicle was too expensive and they couldn't find anyone to finance me. When I took the vehicle back on 9-12-08. I was given a different vehicle (same year) but a different color with less features. I had this car for over 3wks. I was told to come in again, they had found someone to finance me.
I took my 2008 Mini Van for a trade, and I was told that everything would be fine. In the mean time, my credit union was still taking payments out for the van, even though Desimone had it. It has been over 6 wks. and the credit union is still taking payments out b/c they haven't received the pay off balance from Desimone. I have gone down to the dealership over 5 times, and was thrown out of Tom's office when I became upset about them not returning my calls and refusing to give me any info. as far as when I will receive the credit back into my account. Desimone had no problems cashing my 500.00 down pymt, and my checking account is bouncing all over the place.
I purchased a 1997 Oldsmobile Achieva from DeSimone Susuki on November 29, 2000. Since that time, I have driven the car about two weeks. The rest of the time, it has been in their garage for the same problem. The key keeps getting stuck in the ignition. It is an all-power car with daylights. Since the car cannot be shut off, the battery keeps dying and I cannot drive the car with confidence. This has happened five thimes in the past month, the most recent being the thursday before New Years.
My plans were ruined for the weekend, the would not give me a loaner car, and suggested that I go out and rent a car and they would reimburse me. Since then, I have not heard from any of them. I call, and no one returns my phone call. I was promised that they would send my car to an Oldsmobile dealership to be fixed on tuesday, Jan. 2...the car did not leave DeSimone's garage until Wednesday, jan 3. No one will give me information on it, I am paying $40 a day for a car that I am afraid I will not be reimbursed for, and they continue to show no respect or courtesy for a product that they decided to sell.I have just called there and the owner and head mechanic are gone and no one has called me to update anything.
I work long hours and work 40 minutes from my home, and not having my car in this weather is not solely inconvenient, but also unethical. This is not the way to do business.
