Consumer complaints about Max Paul's Central City Toyota, Philadelphia

Consumer Complaints & Reviews

Khummit of Philadelphia, PA on May 17, 2011

I took my car, 2003 Lexus RX 300 to get an oil change and inspection. My car passed inspection all I need was rotors. The next day when I started my car, there was a thick cloud of white smoke coming out of the tail pipe of my car. It was cold outside so I thought it was because it was cold. The same day, my car was acting sluggish and it would stall when I would come to a complete stop and try to drive on when the light changed. Every day since they did that oil change, my car has been blowing white smoke. I called them and spoke to the tech adviser Brian **. He told me to bring my car in and I did. He had the same guy who did the oil change look at my car and he said there was nothing wrong with my vehicle. Before taking my car there, no oil light came on, I did not have white smoke blowing out of my tailpipe and it was not hesitating. I was not hearing cracking noises in my car.

Toyota sent a guy from Triple A out to pick up my car and when I told him what happened. He told me the guy put too much oil in my car. When I told Brian about it, he immediately shot back and said no he didn't. Brian knew that guy put too much oil in my car and covered it up. They instead chose to blame my by saying I did not come for regular oil changes and it was my fault. This lie has continued to the point where they did an engine break down and did more damage to my car.

I drove 10 blocks and my car was smoking because instead of draining the excess oil out and changing the oil again they focused on the oil gel and trying to blame me for the mess. I did file a complaint with the Attorney General's Office, the President of Toyota North America and even Max Paul and they stole $700 of my hard earned money to pay for their labor. $419 of that $700 went to labor, they did absolutely nothing to my car except made it worse. I am going to get a lawyer at this point and file a complaint with the BBB.

vedat of Auburn, AL on Oct. 10, 2009

october 5th monday I bought a car from this toyota dealer. they sold the car as is with 3 months engine and transmission warranty. hovewer, before I bought the car I asked to the sales person whether everything is ok or not woht the car and he said everything is ok because the car just inspected. when he said that it has just inspected I thought the brakes, oil changes and that kind of stuff is ok, checked and I can drive the car to the alabama from philadelphia.

I got the car and at the same day I started to drive to alabama. after 6 hours drive I stopped in north carolina , in a mc donalds store and I heard a noise from the engine, I opened the hood and checked the engine oil and there was no oil nothing, I called the delaer and they told to put oil and go.

thanks God one older man helped me we went to the advanced auto parts with his car and buy oil and put oil inside of the engine. I waited almost 1 and half hour and continued to drive. after I came to alabama the brake light came on with a noise from the brake pads. I called the delaer again and told them that I took the car to the mechanic. I wanted them to pay the expenses because they told me everything was ok with the car.

there was suppose to no problem. adn then the manager told me his name is bob m., to tkae the car mechanic and se what happens. I took the car to the mechanic adn mechanic told me that it needed oil change and the brakes had to be changed pads and rotors and I called the delaer and they said they are not going to pay for the brakes. they will pay only the oil change.

I dont know what to do do I need to sue them or can I sue them. they lie to me abviously. they are delaer and they sold an inspected car. If this car was inspected, why there is a problem with the brakes and why there was no oil inside of the engine. what kind of business they are doing. If someone help me or tell me what to do I'll appreciate that. estimate of the mechanic is 329.73 for brakes, 81.96 for belt, 20.16 for air filter, 59.88 for oil changes.