I made an appointment to get my front end alinged and my tires rotated on my 99 F-350 Dual rear wheel truck. When I made the appointment I asked for a quote on the alingment and the cost to rotate the tires. I told the them that since the truck is dual rear wheel that the tires would have to be broken down and re mounted he then gave me a qoute for the work.
When I came to pick up the truck I found that all they did was move the front rim to the rear and the rear to the front causeing the polised side to be on the inside. I brought this to there attention and was told that they never break tires down to rotate them and what they did was the corect way.After getting the service manager involved I showed him that the side that was showing was not polished and the rims where on the wrong way. He then said he would fix the problem, but then I noticed that the back right corner of my truck had light damage to it. I pointed this out to the service manager and he asked if anything was noted on the walk around done by the service advisor. I informed them that no walk around was done when the truck was dropped off.
The dealership gave me a rental whi9le my truck is being fixed. My complaint is that in my opion the dealership was hoping I drove off the lot not seeing the damage and then I would have to try and prove that I didn't do the damage. I would just like other people to know about this incident so they look before they take their car there.
