My permanent license plates were never mailed to me. My temporary plates had already expired, and no one answered my calls or got back to me to make sure that I was satisfied after investing in a 22K Nissan Ultima car. I was in a state of despair, stress, and anxiety because of the uncertainty.
Consumer Complaints & Reviews
I am writing you this complaint about the lack of service I have received from the consumer affairs department (800-) as well as N.M.A.C. (800-). On 2-16-2010, I called 800- for purpose of informing them I was going to be purchasing the vehicle on my account. I voiced my concerns about the recommended dealer you mention in a letter of December 14, 2009. I have had many problems with the incompetent employees at this dealership. I spoke with the clerk (Gimica) and requested her to contact the dealer and review purchasing procedures, so there would be no delay or problem in purchasing a car.
I went to San Marcos Nissan on February 17, 2010 and gave the finance manager, Mike D., a check and received a Pay Off Verification. I was told to write the check out to San Marcos Auto Outlet. I followed all the pay off procedures exactly and was told that I would receive the car title.
On Friday, March 12, 2010, I received notice of a past due car payment. I called and explained to consumer affairs that the vehicle is paid in full and lodged a complaint. No corrective action was taken. I spoke to Arnold who said I needed to speak to N.M.A.C. to lodge a complaint about their service. I spoke to Nick, who then had me speak to Tina, who then had me speak to Alice and then to Richard, the supervisor.
Each time I had to recite my account number was put on hold. Each time I explained about getting a past due notice and fine, I received apologies but no offer of corrective action. I was told finally by Richard who was the most helpful that he would call me back, but he never did. I would like the title, please, to my vehicle and I would like the late payment fee cancelled and removed from my record.
