Toyota of Plano

I Purchased a car. A pre-owned Toyota Certified Prius. I tried to leave several times saying that I wanted to think about it and check other cars, but they blocked my path, verbally abused and insulted me, and they at first refused to allow me to get the used vehicle check out saying theyere was no need and they were tired of trying to defend there certification to mechanics who had a vested interest in finding problems. My sister (who I had on the phone, heard this exchange). I call this beat the **** out of the customer (for 2 hours, untill he is so exausted that he will do just about anything to get the hell out of the place. # After one day I brought it back saying it did not feel right (stability control), and the car did not seem to charge properly.

They Driector of Used Car Sales and one of the Repair Techs took it for a test drive. They said there is nothing wrong with the car, no need for repair, that I am just imagining something. The offerred to move me into another used car at 200+ a month more in car payments, and they would take away the $3500 trade in that I had given them. When I choked on the loss of the trade in, and the 1.0% increase in interest they would chage (going from 7.7% to 8.7 %, I gave up and said I would keep the Toyota Prius. They used care sales people thought this was very funny, and snickered as I left. Within 2 weeks later the car died. I purchased a 100,000 waranty on the car which included road side assistance. 3 car services later (and 4 hours) they could not find anyone who know mnre than how to fumble with the electronic system.

Eventually all Road side assistance said was to sleep in the car and call them in the morning to be toed in to Toyota. So by 10 am the next day I had the car toed in. Then Toyota refused to provide a rental car. Saying a battery issue (at this time they were unsure what the issue was) was not coverred (As it turns out it was a battery problem, and it was coverred under the first 36000 mile warranty). Before I left the used car department agreed to provide a rental car. A day later they said they had fixed the car, and I drove out to pick up the vehicle. I had the car for less than a week before I found a audible feedback when they car was being drive. A High / the Low Pitched sound wave that could break your ear drums. A day later ehy said they found that there was not problem and told me to come pick up the car. I reviewed the issue with the chief Mechanic who then heard the feedback issue and said he would go over it with his tech support.

Now less then two weeks ago the car died again, I had the tow truck driver (Toyota Road Side) assistance out again, this time the tech knew how to jump a prius, and we could not get the car to start (electric to gas), this time it was not the battery the electric seems all screwed up after the techs two weeks earlier said it was only a batter. This time the battery had a change but the car still would not start.

When I pointed out these problems to Toyota they said that is what the 100,000 mile waranty is for. anyways you signed a contract. like it or lump it (metaphorically). From there viewpoint they did there best, from mine they acted with mailice of forthougt and once you step in they will brow beat untill you are to exaused to do anything but sign. It was more like an interrogation than sales. Every day they make me fight, just to have a way to get to work. I thought with Toyota you could not loose. I was so wrong.

I have no vehicle to get to or from work reliably. I have a Toyota Lemon that I will have to pay for over the next seven years that will not run for more that two weeks without breaking down. I can't get to customers, or to work reliably which means my job (at over 80,000) per year is at risk. I have lost hours in the mornings oover the bast 3-4 weeks dealing with Toyota of Plano. I will have to take the bus to work, and since I work the late night shift -- I will have to more often than not sleep at the office because there are no busses running that late at night.

Although I am in Houston, I was dealing today with Toyota of Plano, TX because they have the car/color/features, etc. we've been shopping for. The price quoted below was the best we found online and thus we contacted the sales rep this morning to let him know we were ready to buy this vehicle. I also gave a credit card number to hold the car until we could finalize the paperwork and take delivery. At this time Toyota is offering the choice of either a $2500 rebate or zero percent financing. So, during the telephone conversation with the sales rep, Tim O'Grady, I told him that we prefer using the zero percent financing option.

It seems to me that this is a violation of Deceptive Trade Practices, plain and simple. I left a voice mail for the General Manager and also sent him a copy of the sales' rep's email which promised a "No hassle, no haggle" price but haven't heard a peep back. Take a look at the salesman's email that makes no mention whatsoever about an after rebate amount.

after 2 week my window glass come out. i call to used car department they said go to new car department. i went new car department. they keep my car whole day and at evening they said i have to paid $250 for fixing a glass, i have platinum warrany, now i am tyred from this people. everytime they back and forth from here to there and every time wants money. i dont know what to do

i Bought a toyota corola used car from toyota of plano and it was certified toyota car and i bought a platinum warranty by extra pay of $1595 but from very first day the noise come out from interier part within 5 days i went to dealership and complain again it they said do not come here go to new car department they will handle it when i went over there they took 3 hours but halpeless to solve it and said go to used car department i am going here and there but no solution at all

I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened couple of more times. Until 2003. Then When I took van to Toyota of Plano on 8/25/2003 with still under warranty (17,569 mileage). They REPAIRED it with TSB B0028-01 Re-Initialize system. Invoice # 124281

Again, it started giving us problems in 2004 and 2005 so we took it back to Toyota of Irving and of course the service dept said its out of warranty now (39,232 miles) So after escalating to svc mgr and then to GM, they fixed on 3/12/05 invoice # TOC315023.

Worked for few months again and it started giving us problems again so we took it back to Toyota of Plano on 10 April 2007. They gave us estimate of $2,100 and mentioned NEEDS POWER DOOR MOTOR AND ECU.

We didnt use the van for a week and battery died. After giving the jump, the van started and power door started working again. Took it back to Toyota of Plano today June 11 2007 to see if they can look into this issue so we can get this fixed as we had the pwr door issue from very first yr.

Talked to Service Manager David Kennedy and he said he can not help me as its out of warranty. When I talked to Tayme Roloff, Customer Relations Manager at Toyota of Plano she told me that she can not override it what already service mgr had told me. BTW, the battery was under warranty as I had replaced in August of 2006 which service dept didnt even bother to offer to check. I was frustrated about this situation as I spent $35K plus all this time to fix the door which has given me issues from very first yr. I told Toyota of Plano that I will never buy car from the dealer. Perhaps I was loud and they asked me to leave the office. Officer Blackburn from Plano Police Department was also witness this as well.

$2,100 is cost to repair the motor and Ecu

Toyota of Plano is located in Plano Texas. My wife and I feel that they engaged in unfair tactics when we were dealing for a Toyota Sequoia. They mis-represented many items to us including the price and delivery date and applied an extreme amount of pressure while we were discussing the purchase opportunity. After leaving a $1,000 deposit, they refused to refund it to us even though these cars are selling as soon as they hit the showroom floor.