Toyota of Richardson

After returning home I checked with the scheduled maintenance book and it listed the same service as the $39.95 coupon at 10,000 miles. The invoice on the work they did not include any service that the $39.95 coupon would not have given me. Loss of $30. But being cheated is the big deal.

I recently bought a pre-owned vehicle from Toyota-of-Richardson in TX, and accepted 4/48000 executive pre-owned extended warranty. I was informed that this is a Premier coverage, with $0 deductible and covers all electronics items that are equipped by the manufacturer which includes RES/DVD system also.

A week later I found a better coverage elsewhere, and went to Toyota-of-Richardson dealership to cancel current Extended Warranty from MPP. There, Finance Manager asked me not to cancel, and after consulting with his boss, said they would match the offer. He took down notes, and told me that refunds for $840.00 would be made to my lienholder and coverage-upgrades faxed to MPP immediately. I came back happy and satisfied.

Later, when I called MPP to enquire about my coverage, I was shocked to learn that my coverage was actually far less than what was claimed by the Toyota-of-Richardson to have been offered to me. I called up Toyota-of-Richardson to inform them of this discrepancy, they said sorry?, and that this will be fixed. But nothing happened for a week, After calling dealership more than twenty times, Customer Care Manager said its due to the end of month, everybody is busy, and advised that it will be sorted out.

Still No Progress. I called almost everyday several times, sent so many emails, and also requested to settle this matter by Feb 25th, so I dont have to pay from my pocket. I was told not to worry about paying from my pocket. Finally, on Feb29th, 2008 I heard that they can upgrade my coverage to what they promised, but this would cost me the same amount that they initially charged, i.e., $2790. No, that is not what they agreed upon.

I asked to cancel this coverage. They said fine, but it would take 16 weeks to get my money, and I may be charged for I crossed those 30 days from date of purchase. I feel terribly mistreated now, and duped. Well, I have all records (phone calls, emails) to prove that I wanted to settle this within 30 days of purchase, and that how much of my valuable time has been wasted by the dealership, despite making them aware of the time limit, and the special-Warranty-package offer that I had in hand.

Then, about wheel-alignment. When I test-drove this vehicle, I felt a need of wheel-alignment and a relook at the brakes. So I requested to have these both things done before I take this vehicle home. I was told, it will be taken care. Later, while driving vehicle home, I figured out wheel-alignment was surely not done, I am not sure if brakes were checked. I told the dealer so, they said its done.

I called up again to tell them that it is not really done. No response, I called again and again, several times saying that it doesnt look like done?. They said ok, we will check our service-logs.

I did not get a call for several days. Finally, I called services, and learnt that wheel-alignment was never done, I forgot to ask about brakes. Customer-care manager said that I have to pay for wheel-alignment.

Later, I was told that this right-side-drift is built-in , done on purpose, just in case driver sleeps. Well, I am not sure what is correct, but there definitely was an attempt to hide service-disclosures on my car.

Now, this sounds more like my fault, I shouldve been awake at the time of signing bunch of papers. No matter what, there should be business in good faith. I first signed papers for this vehicle on January 26th, but had to redo paper-work on Jan 31st. Date should have been updated to Jan 31st instead of Jan 26th, but no, it was not. Why ?

Out of more than 40-plus phone calls and voice-messages to 5 different people, including one to the GM, only around four calls may have been returned. Out of so many emails sent to three different people at Toyota-of-Richardson dealership, just one email got a reply. Surprisingly, Toyota-of-Richardson staff provide their dysfunctional email addresses on their business cards.

Toyota has been my preferred car, and my family has been using couple of its models for a long time now. This incident hasnt yet changed my opinion about Toyota as such, but I am very disappointed the way my case has been handled by this dealership, stress added, and time marginalized.

Toyota of Richardson has done business in bad faith. They have told lies, and duped me by charging more for a cheaper Extended Warranty.

I was rear ended in August of 2000. I took my 1995 Toyota Camry XLE to Toyota of Richardson (TOR) to be repaired. The rental vehicle was supplied by Enterprise Rental and subsidized by State Farm Insurance as it was their client that rear ended me. State Farm indicated that the repairs should take about 2 weeks at the most. After 2 months with no car, myself and the State Farm representative wondered why it was taking so long.

They (TOR and State Farm) decided to split the rental fees. After recieving the car on the 1st of November 2000, I drove 10 miles down the road and the engine seized forcing me to push the car off the road in a rainstorm. After calling the dealership immediatly, I had my wife pick me up. The car stayed there for 7 days.

I inquired why it was taking so long and they finally gave me the number of the tow truck operator. He said he couldn't find the car (right off a major highway in the Dallas area, the car could be seen from the road)He finally picked up the vehicle and took it to TOR. They inspected it and said that no oil was getting to the crankcase due to lack of oil changes (I have receipts of most oil changes dating back to the purchase of the car)I removed the car from their care and started legal proceedings, a year later they provided discoveries stating that the car was hit by a trash truck while in their care and did more damage to the car than what it was brought in for, they just never called me or the insurance company. I was never reimbursed for the rental car fees that I had to pay for and I am still in legal proceedings. They are still holding a defensive posture with no regard for the damage they have caused myself or my family. I am now starting to call investigative reporters.