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Consumer Affairs


Koons Manassas

Manassas


Consumer Complaints & Reviews


When I tried to purchase a 2007 Honda Accord EX-L VIN# 1HGCM658X7A003447 the used car sales manager Cory gave me a price of $23,481.00. When I explained to him that the price on their web site was $22,981.00 that morning he agreed to honor the internet price. When I contacted him later that day to go over all the numbers again he gave me the $23,481.00 price.

When I inquired as to why he was not honoring the internet price no longer he said that was not the price on their web site. I told him I was looking at their web site as I spoke to him on the phone and offered to print out the add and bring it to him his remark was I dont care what the internet says the price is $23,481.00.

I felt like he was trying to take advantage of me by adding $500.00 to the price on the webpage which did not include tax tags and a $399.00 prosing fee. So I ended the call.



Every time we took any of our cars/trucks back to be looked at for problems (under warranty) they never seemed to hear or see the problems we knew the vechicles had. They would have our auto for days w/o calling to let us know anything then wouldn't do what we asked and as soon as we would drive away we had the same problems as we did when we took it to them.


Koons had to completely buy back our first purchase which had just been paid in full. We are now thinking of doing the same with another truck. They cant seem to fix the problems with their own vechicles. There mechanics are mere kids. We had to involve our lawyer.


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