I went to the Wards Auto Express at 2626 Colorado Blvd. and had a brake job done on my Toyota Celica '82. It was a low pedal problem. I was charged with two receipts the day I went to get my car -- one totalling 543.91 and another one totalling 181.35.
I went back to report that on New Year's Eve I noticed my brakes stuck, which understandably hindered my car's mobility. The following day in the afternoon, I experienced tha same problem.
Thus, on January 5, '00, I took my car to Wards for inspection. I took in my car in the early morning of January 5, and I advised them that I would be contacted at my work up to 6 P.M. Upon reaching my house that night I immediately called their shop to inquire about my car. I was told that maybe, I need to replace the front brake calipers. When I asked them how much it would cost me. I was by the agent that he has no idea.
The following day, instead of waiting for the shop to call me, I called them to follow up the matter. Finally, I was told I have to replace the brake calipers and that each brake caliper cost about $80. And I need a pair plus the labor and tax would cost me at least $300. Having, called some of the manufacturers that carry the part needed, I had known that each would cost me about $31 each, lifetime warranty. And a legitimate mechanic nearby offered to install the calipers for $50.
Therefore, with the obvious savings, I declined Wards offer. However, I went back to Wards because the mechanic who installed the calipers said that maybe there is something wrong aside from the calipers, thus, there is always the chance that my brakes will freeze.
Back to the Wards, I told Wards if they could inspect my car further. But a certain Danny said at first that the parts I was showing was not installed by their shop. I told him, the part (master cylinder) may not be in my receipt but they could check their computers for a more detailed breakdown on what was done with my car.
To make it brief, I honestly felt that they are not acting in the professional way that they should in handling my situation. A final valid proof of the shop's indifference is that they have not delivered on their promise to call me about a part (brake metering valve) that may be causing my problems.
It has been two days since I had visited their shop and nobody has contacted me yet. Unfortunately, I own only this one car which exacerbate the problem. Fortunately, roadtesting this car since the caliper replacement, I have not had the same brake problems yet.
But I just want to complain about the Wards very poor handling of my problem. Thank you. I just have this car serving a daughter, a son and a grandson.
