Total Merchant Services

This sales rep./supervisor was so mean and unprofessional. She never returned any of my phone calls after leaving her several messages. She denied me and my husband of speaking to her supervisor, stating that we needed a legitimate reason to talk to a supervisor, and we did not have one (not a supervisor matter).

She also took 3 months to cancel services after requesting cancellation, and she spitefully charged my account twice for cancellation fees, and billed me for services all at the same time to my inconvenience.

I was billed necessarily which has caused me several overdraft fees, late bill payments, and also false advertisement which has caused me money. I wasn't told that I wouldn't have to pay under certain circumstances. These people are such ripoffs, they dwell in the pleasure of taking people's money

I am the attorney for a local market and deli. My client contracted with Total Merchant Services (TMS) for its credit card processing. For the last 10-14 days, TMS has been holding to money which was processed through my client's credit card terminal and has refused to transfer the money to the bank account, despite repeated inquires.

In the meantime, business checks have bounced because there were insufficient funds in the bank account where the money (from the credit card terminal) was to be deposited. We have contacted TMS several times on this issue, and TMS is giving us nothing but lip service and a complete lack of professional ethics. To date, TMS has provided us with no substantive answer, while refusing to transfer my client's funds to the bank account.

As a result of Total Merchant Services' failure and/or refusal to transfer the funds to the bank account, several business checks have bounced due to insufficient funds. My client has and/or will face penalties for the bounced checks. Additionally, my client has incurred legal expenses and fees for my service. Further, my client's credit rating has suffered because of the bounced checks and its reputation has suffered in the business community.