Sky TV

I have been trying to sort out my account since June 4th 2009 and have had no success. I have rang on a daily basis only to discover notes have not been made on the numerous calls I have made. I wrote a letter of complaint on July 7th and I am still waiting for a response. I am utterly appalled by the lack of service I have received. On December 6th, I finally felt we were making progress as I was assured I would be getting a call back from the Consolidation Team that day, but I am still waiting. I have since had a payment of $68.43 taken from my account which I have had no explanation as to how that figure was arrived at as we have a Sky TV package for two; variety and knowledge, costing $19 and the line rental costing $11, which comes to a total of $30 (so where has the additional $38.43 come from?).

Problem with signal. Told I would need an engineer to call out. Charge of 100 euro. Queried this. I am already paying for a service bimonthly. But was told this was only for the channels and as 12 month warrenty was up would have to pay. Never heard of this before. Ntl never charged for call out. Are people aware of this charge? I am furious.

i was a customer of sky in september 08.then i cancelled sky.i went to virgin media in september 08. on the 22-12-08 mcafee took 42.49 from my bank account.you should not have my bank details,i demand you repay me this amount in full please.

I have been a Sky Digital customer for 2 years and decided to upgrade to Sky+. I ordered and paid for the Sky+ box on November 22nd and availed of a free installation offer. I also upgraded my channel package to include premium channels as this ensures that i don't have to pay the extra Sky+ subscription fee. I was told that an engineer would install Sky+ on December 4th by a Sky representative.

I got a call from the engineer that morning to say they would arrive between 4 p.m. and 6 p.m. that evening. I took the day off work in order to be there for their visit. At 7.20 p.m. they called to say that they had run out of boxes and that they would inform Sky. A week later I rang Sky who kept me on hold for 45 minutes, only to tell me that they didn't have any record of the job not being done. They put me at the back of the list for reinstallation and told me I would have installation December 21st.

Once again I took the day off, but no engineer turned up. I rang the Sky line on 4 occasions to no avail. On each occasion I was told a representative would call me back when they found out what was going on. I was only given their first names but i was talking to Janean, Suzie and Tracey to name a few. Nobody can tell me why the engineer didn't turn up. I have been refused ANY reimbursement for my lost hours at work, and I've been told my Sky+ should be installed on the 3rd of January- but they can't guarantee it.

I have several long distance calls on my phone bill thay i will struggle to pay.

I've a package that I didn't want without the Sky+ Box.

I've missed two full days of work which I will not get paid for.