I placed an online order on 9/15/04 for a Casio digital camera. Received my email confirmation that day. Then on 9/19 got a phone call telling me they were calling to confirm my order and my credit card. They asked my name, address, reviewed my order, asked if I wanted to also buy memory or batteries or a charger or purchase the 5 yr warrenty. I declined these extras. Then the caller said, "We are cancelling your order because we don't have this camera available."
I have never heard of such a thing! I am led to believe my order is just being confirmed, then it is cancelled? The caller also cut me off so I couldn't ask questions and hung up on me. I called back, got someone named Eric who sounded like the same person, though he denied it, and he was extremely rude on the phone. He had no explanation for the previous phone call and simply said, "What do you want me to do? We don't have the camera available." Then he hung up on me. I sent the above message to both of the customer service addresses: support@starlightcameras.com and sales@starlightcamera.com and they both come back to me as undeliverable.
