Wolf Camera

I called the phone number posted on the wolf camera website for assistance on pricing for developing prints from disposable cameras. Person named Richard with a heavy accent answered my call. I could not understand his reply in my question and asked him to repeat himself. He got frustrated and repeated himself with a raised voice. I excused myself from the call and waited about 5 mins to call back to hopefully reached a different person. To my luck, Richard answered again. I asked to speak with someone else since I had a hard time understanding him and he hung up on me!

I ordered a toaster oven (EP5437368) and received a carton of power supplies. I contacted the company for a refund. They told me to send back the shipment to an address that they emailed me and I would get a refund. I did this and the package came back to me saying the package was not sent from them. I contacted the company Wolfcamera several times and cannot get a refund or a toaster. I still have the box of merchandise that weighs a lot more than a toaster. I would like to meet with someone physical from Wolf Camera for a refund (I bought a toaster because I could not wait ). I still have hope for a refund.

I purchased a new Canon G10 from this store at the end of February 2009. The camera drained the battery within 20 minutes. I called the store and was assured that 20 minutes was normal battery life and I should consider a second battery. I contacted a friend who had recommended the camera and was told he could shoot for days without changing the battery. I went to the store and an employee did exchange the camera for me.

The second camera worked fine for a few weeks. I took it on a canyon hike in southern Utah at the end of April where it quit working on the third day out. There is some water in these canyons, but the camera was kept in a dry bag which was never submersed. Some condensation occurs within a bag like this just due to opening and closing in a humid environment and temperature changes, but I have never had a problem carrying any other camera this way and I have used this system for several years.

I took the non-functioning camera back to Wolf Camera on May 2. I explained the circumstances and was told Wolf's repair service center would repair the camera, but it could take up to 8 weeks. On May 28 I received a call from the store. The caller informed me the camera was ready and I could pick it up. The camera was not repaired and the work order stated that it was beyond economical repair due to water damage. I disputed this finding with the employee who would do nothing to help me and ignored my complaint.

On 10/8/08 I paid $198.04 cash for a Lens (Quantaray 70-300mm) which included the 1-year ESP warrenty. I asked for a different lens (Canon) for a similar price, but was told the cheapest Canon lens was $599.99. I returned the Quantaray Lens on 10/9/08 because the quality was not up to par and had to wait for a refund. Later that week I found an add for a similar Canon Lens for $299.99 which was what I had asked the associate for immediately prior to purchasing the Quantaray Lens. Their policy states that all refunds over $50 must be processed by office and to allow a minimum of 10 day for processing and to allow 21 day for checks.

Called on 10/20/08 and was told by associate that it could take up to 4 weeks. I asked for the number for the office that processes the payments and was told that I could not contact that office myself. Talked to Janice and was told that she would call the office in the morning of 10/21/08 and I am now waiting for information regarding my cash refund.

Basically just stress of waiting for refund. I returned their product and could not get my cash back in a timely matter.

After a community event for the Heart Gift foundation, I took my digital camera back to the store because the software was slowing my computer down. I wanted to find out since the shop sold the camera, if it was possible to get the pics developed there. While in the middle of the conversation Lucy the employee opened the camera battery compartment and wiped out my pictures.

When I comfronted her about what she had did after talking with the customer service department, She ask me to find someone else that was at the event and see if they would let me use their pictures to make prints from. My question was who at the event would have been taking pictures of my child and the child in the wheel chair I was pushing so he could be a part of the race. I was asked to return the camera to the store so thye could see if they could retrive the pictures using some of their hi-tec software, but told that there was only a 20% chance that it would work.

I waited a week and heard nothing so I called the store, and was told that they were able to find someone that had made a video of the race, the problem was that it was the wrong race. I was told that because of the problem the camera they sold me was taken off the shelf in all their stores, then offered a $25 certificate to buy anything in the store that cost $25 are less. I wanted to scream,they still don't get it. Help....

On Dec 31st 2007 my wife and I purchased a Nikon D40x DSLR camera as well as the kit with the 200 mm lens, bag, videos etc. for close to a nine hundred dollars. By the time I got the camera home and was able to open it I had discovered to my dismay that I had just purchased a USED camera that I was told was new in the box. I was sent to the San Lorenzo Ca.

Wolf Camera from the Dublin Ca. store because all THEY had left was a display model which I did not want. First off there were finger prints on the viewfinder when I took it out of its wrapping (not mine), the charger cord had been unwrapped and apparently used because the battery only took about 10 minutes to charge fully but the real give away was the fact that according to the quick start guide when I inserted the battery into the camera for the initial startup I would need to set the time, date and time zone. Surprise...

This had been done already by someone...sort of because it was done without regard to the correct time however the date was correct. By the way.. just a side note...The store had no floor models on hand.

I visited the Wolf Ritz Camera store in Oak Park, IL on 3 different occasions. I am writing this letter to report my grave concern. I am not a patronizer of Wolf but was lured in by the day after Thanksgiving sale. On the day after Thanksgiving sale there were about 6 people in the store wanting to buy camera products. There were only two workers. Anyone buying a camera it took about 20 minutes to write them up, give them their product, and send them on their way. After about 40 minutes I decided to return the following day.

On the Saturday, November 24th, after Thanksgiving I returned back to the store. Again there was a long wait but a little less crowd. I was serviced by Kenneth who appeared the most knowledgeable but was abrupt in his responses. I felt rushed and an abrasiveness with him. However, I allowed him to write me up and just try to purchase the product. When we were done I was informed there were no more Nikon D40 and it would have to ordered. I was told I would be notified when the products arrived.

I kept waiting for a phone call that never came. On December 10th, 2007 I decided to just call the store. A woman answered the phone and I asked if my products had come in. She informed me that they had. I asked why had I not been called and she said she did not know. On December 13, Thursday I went into the store to pick up my items. There were about 3 people in the store in the camera area when I arrived. I was not serviced for 20 minutes. I had to return to my meter to put more money on the meter.

At that time Kenneth had another worker who was developmentally delayed to service me. Since I had brought in a tax exempt letter he needed to credit me and then charge me again without taxes. When Kenneth finished with his customer I asked if he would service me because it appeared that the other worker was not going to be able to handle the task. He called another worker to help the developmentally delayed worker and began assisting another worker. The next customer Kenneth assisted brought 2 cameras and was finished and gone before the two gentlement finished with me. It took several more minutes but finally they finished this transactions. They gave me four boxes and a receipt. Nothing was explained to me about my purchase or continued relationship with Wolf. I wondered about the free stuff that I was promised but assumed maybe when I got home it would be in the boxes.

I am home and it is now Friday, December 14th. I have opened all the boxes. I have no information on obtaining my free personalized photo book, the free 20 prints and cd, rebate papers for both printers, free camera classes for both cameras, free inkjet paper for both cameras, and the ritz ez print & share software. This concerns me because one camera is for my mother that must go in the mail today to reach her across the continent. This is a Christmas gift and I wanted her to have all her free items as well.

I am concerned for several reasons which I will list briefly. One, the wait time to be service and/or simply acknolwedged is horrendous. Two, when serviced the staff are not friendly/warm. I partially felt I was discriminated against as a minority and felt like I noticed a slight difference in how I was treated by Kenneth. However, I did notice he seems less warm with all. Three, I was not called when my products came in. Fourth, I did not receive the free items I was promised.

I called Wolf Camera Friday, December 14th, first regarding my concerns. I was promised that the manager would call me back. In addition I sent an e-mail. I was told a manager would call me when I called. As of 12/29/07 I have not gotten a response.

I purchased a camera (Canon Rebel G-QD) for $804.21, at Wolf Camera on 11/23/07. I also purchased and Extended Service Protection Plan (ESP) which covers the camera for 5 years after the manufacturers warranty expired (which was on 11/23/02). I live 200 miles from Denver. The reason I originally purchased the camera from Wolf was because we wanted to go with a reputable company.

I have had the camera repaired FOUR (12/29/03, 12/8/04, 5/13/06, 7/24/07) times for the SAME problem. Each time, I brought it to Wolf Camera in Aurora and they sent the camera out to be repaired.

So this is the scenario--We would have a problem with the camera (EACH time it was the SAME problem--scratches across the negatives and consequently, scratches across the prints)--then we would take the camera back down to Denver--to the Wolf Camera store and drop it off to be repaired. Wolf Camera would call us in a few months to say that the camera was repaired and ready to pick up--we would pick it up the next time we were down in Denver (which would sometimes be several months later). We would take the camera home, shoot a few rolls of film, realize that we had the SAME problem, put the camera on the kitchen counter and take it back down to Denver the next time we went there (which was several months later). Each time, we would show our original receipt and the original ESP. We replayed this scenario over and over.

The second to the last time we took the camera in to get repaired (5/06), we brought in the photos to show the scratches (as we had each time before). Fortunately, there was a roll of film IN the camera so the manager, at that time, Cyndie Sears, suggested that she develop that film to see if there were scratches on it. Sure enough, the negatives had the scratches! I have the negatives that she had developed. She then printed the photos using very high quality developing and the scratches were goneBUT the problem still was there. I told her that we got our film developed at WalMart or City Market (King Soopers) and that when I spend $800.00 on a camera I should be able to have the film developed anywhere, without scratches. She totally agreed and said that we would try one more time to have the camera repaired and if it didnt work, that Wolf Camera would make things right. She talked about the lemon law and said that we should be entitled to a new camera if they didnt fix it on the third try. We felt very supported and hopeful.

The camera came back to the store several weeks later and we picked it up the next time we were in Denver, which was in December 2006. We took the camera home, shot a few rolls of film and realized that we had the same problem. I called Wolf Camera and they said to bring the camera in the next time we were in DenverI explained that it would be several months. The camera sat on our kitchen counter until we made a trip to Denver in July 2007.

The last time we took the camera to the Wolf store, we were very frustrated and asked the manager (Greg Beck) if we could just get a new camera since they were obviously unable to fix the problem. He said that we would try one more time. We left the camera with Greg on 7/24/07. We told Greg that we were anxious to get the camera back quickly since our son was the quarterback of his high school football team and he is a senior. Greg assured us that as soon as he got the camera back (4-6 weeks), he would shoot a couple of rolls of film to make sure the camera was fixed and then he would mail the camera back to us.

Greg called me on 8/12/07 and said that there would be a charge to fix the camera ($125.00). I reminded him that we had the ESP protection so we would not have to pay. I asked him to check in his notes (about the ESP) so that he could follow up with the repair center to let them know we have the coverage.

After 8 weeks, when we still hadnt heard back from Greg, I called himon 9/16/07to

see where our camera was. He asked me to hold while he got the paperwork out and called the repair center. He told me that the repair center told him that the camera was still there but they couldnt give any specific details because it was Saturday and no one was there who could help. Greg told me that he would call the repair center on Tuesday and speak with someone and then call me back. I reminded Greg that we were anxious to get the camera back as football season had already started

I did not hear back from Greg and called him again on 9/29/07. He, once again, asked me to hold on while he called the repair center. He came back on the phone and told me that the repair center told him that the camera was still there but they couldnt give any specific details because it was Saturday and no one was there who could help. Greg told me that he would call the repair center on Tuesday and speak with someone and then call me back. I reminded Greg that we had had the EXACT same conversation two weeks before and that he had never called me back. He assured me that he would follow up this time.

On 10/2/07, Greg left a message (which I saved) on my cell phone saying that he had the camera and that he was going to shoot a few rolls of film and then send the camera to us.

On 10/4/07, Greg called my home and left a message and called back later that evening and spoke with my husband and said that there were problems with an outstanding bill and that he had no evidence of the ESP. My husband told him that I would not be home until late that evening and Greg said that I should call him on Saturday. I assumed that the camera was fixed and that we were debating over who was to pay the bill.

On 10/6/07, at 11:30am, I called Wolf Camera and asked for Greg, the young man who answered told me that Greg was with a customer and took a message with my name and number. I expressed that it was very important for Greg to get the message and he assured me that he would. Greg did not call back.

On 10/10/07, I called Wolf Camera and asked for Greg, the young lady who answered said that he was out but would return shortly. I gave her my name and number and she said she would give Greg the message. When she heard my name, she said, Oh, your camera is back and is ready to be picked up.? I explained that we live 200 miles away and that that was what we wanted to speak with Greg about.

This time, Greg did call back, about an hour later. I called him back at 4:39pm. Greg told me that the repair estimate was for $125.00. I reminded him that we have coverage on the ESP plan. He said that he had no evidence of that and asked me for the number on the plan. I gave him the invoice # (which is written on the plan--#6993) and told him that that was the only number on it. He said that there had to be another number. I told him that the form # was 9015 and it is dated 3/97 (this is in bold black type at the bottom right hand corner of the form). He argued with me and told me that I did not have an ESP if I could not find the number. I asked him if he had a chance to shoot a couple of rolls of film to see if the camera was fixed this time and he told me that because I did not have an ESP, that the camera was not fixed. I was shocked!! I said (something like), you have had this camera for almost three months and it is not fixed?? He went back to the fact that I did not have coverage. I reminded him that I SHOWED him the original receipt and the original ESP on 7/24/07.

He said (very rudely) that he couldnt remember everything about every customer because he had a lot of customers. Greg was very rude and kept insisting that I knew all along that the camera was not going to be fixed. I reminded him that I had been trying to get in touch with him about this since 9/16he said that he had called me nine times and that he had it documentedwe went back and forth about this and I told him that I have caller id and could prove that he did not call me nine times and that I was the one who was trying to contact him.I knew that this conversation was going nowhere and I told Greg that we obviously had a communication problem so I asked for a supervisors name and number. He gave me Todd Siggetys number. Greg asked me what he should do with the camera and I asked him to hold onto it until I could speak with Todd and that either I or Todd would get back with Greg.

I called Todd on 10/10/07 and left a voice mail. I called Todd on 10/13/07 and left a voice mail.

I know that folks are busy and may take a while to respond but I was feeling very frustrated and anxious since my ESP will expire on 11/23/07 so on 10/13/07, I started making more calls. I called Canon Customer Support and asked to be transferred to repairs?, thinking that I needed to speak with anyone who might possibly be able to help me. They connected me with Rodneyafter I explained everything, Rodney told me that they had transferred me to the wrong dept, as he was in video.. Rodney connected me with Mike in the SLR dept. I explained everything to Mike and he was great but doubted that they could do anything. He connected me to a supervisor. Marvin listened to me explain everything (once again) and Marvin told me that he was going to contact someone from Ritz Camera. He said that I should hear something in 5 (or maybe more) business days. I thanked him.

I then called Wolf Camera at 1-877-690-0061. The guy who answered told me that he could not help me but to call either 1-877-999-7489customer service or 1-800-285-4639. Customer service was not open so I left a voicemail with my name and number and explained the problem. I then called Extended Service and spoke with a nice man and explained the WHOLE problem and he said that he only handled issues from Oregon, Florida, Texas, and New York. He told me that this was the wrong # for me to call and gave me the number for the Corporate Offices301-419-0000I called and left a voicemail. On that message, there was another number to call 301-419-3200. I called it and asked the operator to connect me with the ESP depthe left me on hold for 10 minutes. I called back several times but the line was always busy.

I am frustrated and feeling overwhelmed. I am an educated personI have a Masters degree in psychology and counseling plus 40 hours of post-graduate work. I purchased a camera from a reputable dealer. I spent a LOT of money on this purchase and feel I have been shafted. All I am asking for is a camera that works properly. I am especially frustrated since football season will be over soon and I have no decent photos of my son, since I had to use a little disposable cameraadd to this the fact that my 14 year old son died two years ago so the photos of my surviving son are EXTREMELY important. I am not trying to get something for nothing (as Greg has made me feel). I am just trying to get this issue resolved. My ESP is due to expire and I have had the camera NOT functioning properly more that I have had it functioning properly since I purchased it.

We took our camera in for repair because the battery door was broken. We left the battery in there to show that it would not close. The sent out the camera and said it would take 2 weeks. We called back 3 weeks later and they said they had lost it. We They said they would call they place where they sent it and look around for it. A week and half later they call and said it was ready.

We went to pick it up and the battery was not in the camera. We ask the man where the battery was and he said told us that people do that all the time and say they are missing something just to get free stuff and then told us to get out of his store. He would not let us tell him our side and just told us to leave. this was in front a all the other customers! We call corporate as soon as we got home. The said a district manager would call us in 1-2 days. we have call 3 times now and it has been 2 weeks. we want our battery back. Then are about $50-$60 per battery.

I ordered a digital camera and a number of accessories through WolfCamera.com website. I paid roughly $20 for 1-2 day shipping. After declining an extended warranty on the website, and three OTHER annoying pop-up offers, I was finally able to finalize my order. The website says it offers a 1-2 day delivery rate---they NEGLECT to tell you that you,,,no YOU have to be present, and present picture ID AND sign for it----NOT someone else in your home, NOT the neighbor---NOPE---ONLY YOU!!!!

I went back and looked afterward, and there is no mention of this tight unusual restriction on the delivery, or I would have delivered to my office. Soooo, FedEx attempts a delivery, you know about 1oa.m., when everyone who has a job is at work---of COURSE they don't tell you this on their website--that might make sense! SooooI get home, find the hangtag on my door and call FedEx. I ask, Can I just sign and leave the tag? I live in a 400K house in a soccer-mom snooty neighborhood--so it is not like we are in the ghetto here. No, of course I can't,,,,I and ONLY *I* must sign in person in the bright of day.

Since I work, I am unable to do this--so even though I tell FedEx, I will not be able to be home during the day, they attempt delivery for the next three days... After the above, they say my only option is to pick up the package at the FedEx station....Wondering where that is ? An HOUR drive away from me, Yep, 2 hour round trip just to pick up a package that should have been delivered on my doorstep FOUR days ago.

Over the past year, service at this branch of Wolf Camera has become non-existant. They deliberately mislead with price quotes, are rarely able to provide the 1 hours service they advertise and don't seem to care about it either!

Complaints don't seem to get more than a shrug and the on-line store claims to be separately owned and operated and therefore unable to handle complaints, instead recommending that complaints are made to the store in question!

Come on Wolf Camera, take some responsibility and get back to the service oriented friendly store you used to be.

I went to a Wolf Camera store yesterday, 5-24-05, to purchase a digital camcorder. The store number is 5841. I found out after I got there that they do not carry camcorders. I ask the sales person if I could use my gift card that I received at Christmas with my new Canon Digital EOS, to purchase an on line product. She checked it on the register said I had 100.00 and yes I could use it to purchase on line.

I then came home went to Wolf Camera's web site found the Camcorder I wanted went to check out, and had a problem entering the code on the back of the card. So I then called the number on the site for help. He then told me that that was a store Gift Card and could not be used for on line purchases. I explained to him my trip to the store in McKinney and he basically said too bad. I ask to speak to a supervisor of which they could not provide.

After reading the back of the card the only stipulation of use is "The Ritz Camera Centers Gift Card is redeemable for products and services, and may not be redeemed for cash. I would think that if this card is good only for in store purchases it should state that. I have already spent hours on this. My time is worth more than the 100.00 I would have saved. I will think twice before shopping with this store again.

I took 12 rolls of film of my daughters wedding to them for developing. I asked for doubles of 5 X 7's. When I went to pick them up, they had made 4 X 6's. They said that they would remake them. When I came back, the person told me that they had forgotten to make doubles so they reprocessed them again. When I got home, I found that they were in no order at all.

All mixed up with the negatives in different folders. I called and talked to a manager, Chris, who told me if I would bring them back, they would do it over again. No apology, no offer of any adjustment for their mess up. Do I let them have another chance to mess it up again? I may never see my pictures again. I have totally lost trust in these people and this company.

Wolf Camera and there is a nearby store I decided to give my business to Wolf Camera. Last week Best Buy offered the camera for 449$ (after a 10% discount) however now that offer is not available. The order was taken incorrectly and a Sony DSC-T1 was sent out to me.

Wolf Camera listed both cameras on their site for $499. After spending much time speaking to several sales representatives and managers I was told that the price offer now was rescinded. I can not express how unprofessional and disappointing this was. It was not my error that the person taking orders for Wolf Camera price matched my valid request for a Sony-V1 with a Sony T1. It also is not my fault that she sent a confirmation to the wrong email address). Unfortunately, this has tainted my view of Wolf Camera.

I know they are a massive company but I can't believe that they have lost the value of customer service and fulfilling their committments of their promises. Please forward my comments to the appropriate officers at Wolf Camera so that this may be avoided or ameliorated for another customer in the future.