I ordered a computer from 1-800-MY-APPLE. My original order receipt had the correct information and the correct shipping information. When I got a follow up confirmation, it had the wrong name and wrong shipping address on the order. When I called to fix it the change of address was not entered into the system. I spoke with several people and it was never processed. It was not processed until the person I placed the original order with noticed the glitch. No one was helpful even though I called before the item had even been shipped.
Consumer Complaints & Reviews
I placed an order for a laptop, which was supposed to be delivered on 11/25/03 according to their advertised shipping option of 2-day delivery service. However, this is false advertisement as, after waiting a month to receive my computer, I have just discovered that this option cannot actually be provided.
Their packages are apparently shipped in one large bulk shipment from Taiwan by Federal Express (and the customer is NOT notified of this at the time of purchase), so I don't know how they can offer this service if they cannot provide it. I purchased this computer leaving plenty of room for issues to occur, and be corrected, and now I will not be able to complete a major project that I need to complete by this weekend. I have sent two complaints to their order department, and have not received one response back. My card has been charged, and here I sit without a product. I am paying interest on the charge for the computer to sit in Taiwan for 6 days.
The holidays are coming up, and Christmas is always a good time to offer products for sale. I intended to use this computer to produce sales videos of our product, which can generate commission revenue up to $20,000 on just one sale, yet here I sit; unable to market my product. The ONLY reason I purchased a new computer was to produce the videos. No, commissions are not guaranteed, but they certainly cannot be earned if you can't market your product.If this is true, Apple is violating Federal Trade Commission rules and could get its core reamed by the feds.
