Consumer complaints about Apple User Forums

Consumer Complaints & Reviews

Is Apple getting a bit heavy-handed in its discussion forums? A news story last year indicated Apple was hushing talk of a glitch in its iBook logic boards. This year, long waits for service are on the list of verboten topics, we're told.

Kevin of St Augustine, FL on April 16, 2004

I had an Apple employee enter my locked discussion masquerading as a satisfied customer and give a completly false account of Apple's support, pretending the work they finally accomplished had been fixed all along!

If you have a .Mac account, you can Check it out at .Mac Support>.Mac Discussions>.MacTechnical Support >iDisk Discussions> Index won't update I reponded to this by pointing it out and referring people to your website, but they deleted my response. I re-entered the response but I doubt it wiil stay up more than a minute--Apple now has someone constantly monitoring that board.

Take a look, not one topic is waiting for service, where usually people wait days and weeks!