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Consumer Affairs

Dell Restocking Fee

Consumer Complaints & Reviews

Dawn of Raleigh, NC on Dec. 19, 2011
Satisfaction Rating: 1/5

I purchased a Dell Monitor as a gift. It was not what they wanted and that gift is now costing me a 15% restocking fee.

Mike of Spanish Fork, UT on Dec. 30, 2005

I purchased two Dell computers for Christmas. When the computers arrived, they were the wrong computers. I sent them back and Dell refunded all but $216.00. When I asked why I did not receive a full refund, the sales representative said Dell used $216 as a "Re-Stock" fee.

Why should I have to pay a Re-Stock fee if the error was Dell's?

 
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