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Consumer Affairs


Sandisk


Consumer Complaints & Reviews

I purchased a $20.00 cruzer micro 8GB USB flash drive. I put pictures and documents on the drive and couldn't back it up for reasons unknown. The drive stopped being accessible, the light wouldn't light up, and the drive wouldn't start when put in the computer. I was told the drive blew but the information was still accessible. I was told that I would have to pay them $125.00 to recover the information using their contract company L.C. Tech. It's a con that is all over the web. I didn't know about this and there are pictures and legal documents that I must retrieve from the drive.


I placed an online order with SanDisk and verified the order information. I received an order confirmation along with an invoice from SanDisk and also an acknowledgement from my credit card company that they had authorized the transaction to SanDisk. Later the same day I received an e-mail from SanDisk that they had cancelled my order. I called SanDisk customer service and was told that they had limited information about my order and could not tell me why it was cancelled. They also told me that they could not reinstate the order and to go to their website and place a new order. This I did only to discover that the prices for the two items I originally ordered had now increased over 200%. Now I understand why they did not want to fulfill my original order.

Beware of the SanDisk online store. This is very reminiscent of the old bait and switch scheme.

SanDisk company advertises on Netzero, which I've trusted. I placed an order for an advertised product which their ad said had 2,000 units available. I placed the order about 2pm. I received notice from them more than 24 hours later informing me that the item is on back order. In order to cancel, you must notify them within 24 hours. I don't consider this a proper way to do business. If I must notify them within 24 hours, they need to inform me of the BACK-ORDER status, before their established period has expired.

NONE, but when I order on-line, I don't wait for back-ordered orders. I always cancel and look for the item elsewhere. Occasionally, in the past, I've waited several months for back orders to be filled, (not by this company) and in the meantime, the price has dropped by the time the order is filled. I shop on-line to save money, AND time.



Promised rebate turned down. Conditions for rebate had been met.


thirty dollar loss


I purchased a Sandisk Sansa m230 mp3 player on December 23, 2005. An $80 rebate for the player was promised if I also subscribed to the Real Networks Rhapsody To Go service (which I proceede to subscribe to). I sent in all of the rebate information on December 29, 2005. To date, however, I have not received the $80 rebate.

After calling the rebate processing center numerous times, I was told that all of the rebate information was received and was correct, but that my rebate was simply stuck in processing.

I have called and sent letters to the Sandisk Corporation and to Real Networks. However, I have not yet received the rebate, nor has anyone been able to tell me why I haven't received it.


I have not received the promised $80 rebate. Additionally, I have spent several hours calling the rebate processing center (and being placed on hold) and writing letters to the Sandisk Corporation and Real Networks. Finally, I would never have purchased the mp3 player in the first place if I wasn't promised an $80 rebate.


Mailed the rebate on 12/19/05. Rebate staes 6-8 week for fullfillment. Contacted the above # to speak with a CS rep. I was told that nothing is wrong with the rebate and that I would get paid shortly. They could not tell me when. It is almost 12 weeks since I mailed it. These thinks get worse with time.



Sandisk corporation does not send me the rebate I am due. I believe its a scam. I have the proof that I am qualified for the rebate. After many months still no rebate. Thanks


Grief-Something needs to be done these rebate scams. I wonder if I can sue them in small claims court? The money is not the point. Companys are using rebates to scam the customer.



Called in to complain that item purchased on ebay was defective. Reported to SanDisk Custormer Service (Case 376843) for replacement. Refused to have replaced because purchase was made via ebay. Reason with customer service that product is defective and is under warranty, and not where it was bought. The Serial number was provided. Follow up was made to no avail.


Product was defective. I am not able to utilize the item to its full capacity.


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