I made my first purchase on Tiger Direct a few days ago to buy a Motorola Bluetooth h555 headset. It was broken on arrival. I contacted a customer service representative (apparently a US-based one), and I was given a return number. I bought an identical device during that same call. He told me this was called cross shipping. The representative also told me that all I needed to do was to ship back the item in its original packaging using Purolator's service and that it would be free for me. I then did as instructed.
I just received a call from Purolator, which said that Tiger Direct does not accept packages that aren't prepaid. While this may be true, I was told the contrary by the first representative I talked to. I would have chosen a cheaper shipping alternative had I known that. I called customer service again (now apparently a Canada-based one), and I was told that nothing could be done and that I would have to pay for the return's shipping cost. When I insisted (quite politely, I might add), this representative did the rudest thing possible - he just hung up on me. Also, when I received the headset, I contacted Motorola to confirm it was broken; but they told me that since it was bought from Tiger Direct, which is not an approved Motorola seller, the manufacturer warranty is void. This is actually misrepresentation.
