In my business, I always have several UPS's in operation. I used to swear by Tripp Lite until I had a power failure incident. The power went out and the battery failed shortly thereafter. When the power came back on, it came on "dirty" and one computer system plugged into the UPS was completely fried, CPU, CD drive and power supply (back when systems were in the $3,000 range). I attempted to contact Tripp Lite by phone and email on several occasions to hold them to the $250,000 guarantee printed on the UPS, but never got a single response. Apart from having to replace a $3,000 system and a UPS, I now warn people away from Tripp Lite, and I'll never use their products again.
Consumer Complaints & Reviews
On June 3rd, in the afternoon, lighting struck the power pole in the parking lot of my preschool. I lost electrical power for two whole days (June 4th and 5th). The electrical power came back the night of June 5th. Lighting went through my security cameras, telephone system, copy machine, and some computers and fried everything. However, the surge suppressors were perfectly untouched by the lighting. How did this happen when the surge suppressors should have protected the machines from all this damage? This is the surge suppression smart 1000LCD I have. I looked at the surge suppressor's advertisement and it said it will cover up to $250,000 on damaged machines. My question is, is this false advertisement? If it is, how can we trust surge suppressors to protect our machine?
