I have 4 accounts that have been sent to this collection agency. I called them today, 01/29/2010, to let them know I had received their letter dated 12/30/2009. I owed $87.69 medical, $221.98 medical, $53.30 medical and $1,773.53 rental Company. I told Mya that I wanted to pay on the accounts, except that I was not in agreement with the $1,773.53 owed to Heritage Professionals (rental). I was going to dispute the amount owed because they charged me $99.50 every month I lived there.
I had a verbal agreement with the manager, Gary, that I could split my rent on the 1st and 15th of the month. I wanted to pay $711.20 towards that account lpus pay off in total the medical accounts. She immediately got rude with me and stated that "verbal agreements don't stand up in court". I told her they do and that I was in contact with the company so that they could adjust the amount. She then stated, "They wont adjust it, good luck with that. Don't call me until you have cash in hand to pay it all!" Then she hung up on me.
I feel harassed. I was trying to pay my accounts and was not given the opportunity to do so. I have never been treated so rudely and unprofessionally in my life. I want to pay and now, I don't want to call back. It's a small company and will be treated in the same manner. It was very disturbing.
