Consumer complaints about Smart Certify

Consumer Complaints & Reviews

Cynthia of Cedar Rapids, IA on Nov. 8, 2004

Smart Certify charged me for a course I did not order and I have an MBNA charge for $2,000 plus interest. I am being threatnened with a lawsuit. This is destroying my credit rating and can affect my chances of getting a job. I never ordered the course and was recuperating from major surgery at the time I supposedly ordered it.

I tried to return the course to no avail.

Nolan of New York, NY on July 29, 2003

I was called by Steve Crosby stating that I applied for some information over the internet. He told me that they had a special on some certification programs. He said that I can study their online programs for almost any kind of certification for two years. He also informed that this program usually goes for $10,000 but he will give it to me for $3,500 if I accepted on the spot (over the phone agreement, I had no choice but to accept or not).

He also told me that I would not have to pay a cent until the two years were up. Another catch was if I take a test in three months and fail twice, I wouldn't have to owe any money at all. It's been six months and I haven't taken one test (which I was suppose to take on my own). They started to bill me already and said that my payments are supposed to be due after six months. They also started to charge me interest when I first started with this program.

Then they sent me a paper to sign so they can waive that interest that was building up while I was taking the course. I signed it and they were still sending interest payments.

Robin of Los Gatos, CA on March 9, 2003

My first contact with Latisha was on 2-26-03. A request was made for an RMA (return merchandise authorization)number. She informed me this would take 24-48 hours to receive and review the original sales call and she would contact me after reviewing it. I have heard no reply, Left voice messages on two different occasions and as of (3-9-03) I have heard no reply.

The software package sold to me on the phone is no use to me or my accounting background. All I want to do is return the CD's, booklets, etc. Financing this purchase was approved and delayed billing will begin in 06-03. I am unemployed at this time, and simply cannot afford to waste the time or money. A full explanation of the courses chosen for me by the sales person Sondra Smith was incorrectly described.

Tian of Honolulu, HI on Jan. 25, 2003

On July 27, 2001, I purchased 470 shares of Ponte Nossa Acquisition Corp. (PNSA). On August 1, 2001, my account was credited 12220 shares of PNSO from a 26-for-1 stock split of Ponte Nossa Acquisition Corp.(whose symbol changed at that time to PNSO). I didn't know if this is correct and waited till next day, I saw an unusual volume for the stock. Then I decided to sell the stock in order to make a profit.
On August 8, 2001, I bought 2000 shares of the same stock. On the same day, Datek told me that they made a mistake that I was not entitled for the stock split and they had to buy back the stock. Then I contacted the firm, they said I have to pay the firm that I owe to them. They said if I don't do so by the deadline that they gave me, they had to liquidate the other stocks that I still owned at that time.

The manager told me he can deduct some amounts off if I sent them $5000 in 2 days. Then I sent them the $5000 and I still owed them over $7000. Later I saw they didn't duduct some amounts that the manager told me. Then they started charging me interest and liquidate the other stocks that I owned eventually.