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Consumer Affairs


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PLATO


Consumer Complaints & Reviews


My first year as a student at CW Post, I did not have the means to pay for my tuition which was roughly $16,500 per year at that time (2000). With not much experience concerning such matters, I consulted the schools Financial Aid/Advisement Office about securing a student loan.

When I arrivewd at the office I was informed that I should apply for a Federal Loan, however that loan maxed out at about 5,500 on an annual basis, so there was an approximately another 11,000 to account for plus the cost of books and materials. At that point I was advised that I would have to secure a loan for the remaining amount from a non-federal afilliated financial institution and that the way to go was with this was via a P.L.A.T.O loan product.

We assumed that 1,00 would be sufficient for books and materials so I applied (at the advice of a financial aid/adviser official at CW Post) to P.L.A.T.O for a loan of $12,000. P.L.A.T.O approved my loan with predetermined cosignor obligations. In order for me to obtain my loan I would need a cosignor. I chose my uncle because I knew he had a stellar credit rating and would act as a excellent credit enhancement to my loan.

My loan was approved by P.L.A.T.O in a letter dated November 1, 2000, with a loan amount of $11,999.98 and a loan origination fee of $1,079.02.

The terms of my loan are as follows:

Start Date: 12/1/2000

Maturity Date: 12/1/2020


Interest Rate: Prime rate + 2.90%

I currently pay 12.15% interst on the aforementioned loan.

In addition, I began repayment of the loan as soon as it was disbursed (at the advice of a P.L.A.TO representative) which effectively prevents me from refinancing once I realized how bad the loan was.

What has frustrated me with this process is the following year I was procrastinating and running late with securing tuition funds for that year. Through my own fault I was left with few options, so I called Sallie Mae on a whim (on my own without consulting my Financial Aid/Advisement Office) and secured a loan in the amount 19,999. A larger loan was secured because my procrastination left me unable to obtain the 5,500 federal loan. Sallie MAE issued my a signature student loan, which from my understanding is a not truely a student loan and usually carries more negative repayment terms to the holder of the loan as compared to a traditional student loan product.I beleive my student loan is classfied as a personal student loan. Anyway, my terms under this Sallie MAE Signature loan are still far better than the terms under the P.L.A.T.O loan my school recommended. My interest rate on the Sallie MAE Loan puts me in a position that is more favorable to the prime rate whereas, the P.L.A.T.O loan puts me in a significant worse position + 300 bps.

My point or objective complaint is that I was under the impression that student loans were to be granted at rates that were more favorable than typical other loan products, I understand that personal credit has something to do woth it, however in both instances I had the securement of a relative who is very financially secure.

I find it truly ironic from what I've read in the press in the past month regarding relationships between Student Lenders and Financial Aid offices and the fact that in a completely blind manner I was able to secure a much better student loan than that of the loan my financial aid office steered me to.

I feel the terms of my P.L.A.T.O. loan, specifically the interest rate and front-loading of it are usary in nature.

To date I know that Wells Fargo has purchased my loan from P.L.A.T.O Educational Loan and I am not sure what has becoem of them. However, aside from the hardships this has caused me, I want to prevent them from doing this to other unsuspecting students in the future.


Company goes by several names. Does not send me documentation or statements. Will not give me a mailing address or supervisor to speak with. Forwards information to co-signers only. Will not grant a forbearance/economic hardship on student loans despite proof of little to no income at this time. Insistance on getting funds from cosigners even though I have not declined or defaulted on loans. I am late with payments and am struggling to pay which is why I requested a temporary forbearance. They indicated that they discard my correspondence because of where it is received.

They call me and my cosigners from several different company names and numbers at least once a day. They report enormously high monthly payments on my credit report despite monthly statements indicating otherwise. They will not consolidate the loans to help me better afford to pay them. They will not allow me to speak with supervisors or other to address the circumstances and find a solution. they have on several occasions noted they will get the money from my cosigners instead and therefore only will speak to them.

The company will not give me a total amount of monies paid and where from. It appears that they will take money and put it where they want (differenct accounts) and will not provide me with this information; only a monthly bill not totals, interest, etc...


Total financial ruin for me, literally. I cannot get debt assistance or anything to address this. My cosigners are also being help in poor credit ratings, and paying thousands to assist me. The company will not provide me with monthly totals of amoutns owed, interest paid, monhtly payments, payments received.

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