Standard Chartered Bank

I just bought a lap top HP - Pavilion DV3 in March 2010. A few weeks ago arising warning on my lap top that the terms of the Norton anti-virus to an end. Because the warranty from HP (HP recommended), then I buy it online Norton Online Backup 25 GB on the date; September 8, 2010 and every successful transaction. But until now it turns out, my lap top still arise warning that antivirus software will expire within the next few days. (When e-mail address is notified that a trial was made to stay 3 days)I have contacted HP tech support (Malaysia) and service centers (Jakarta), and said they were not in charge of installing anti-virus software include Norton. Because of their limited partners of cooperation with Norton.Before that, I've tried to access directly from the Norton site, but the show made as follows:You are not eligible for an update.

We're sorry, but your product is not installed Norton eligible for an update. Only customers with a current paid subscription are eligible to download and install updates to newer version.

In '06, I was to take my retirement plan and transferred out into an IRA. To make a long story short, they cannot provide me with proof of where my retirement went to. The company I arrange for my plan to be sent to states, they never received the funds. And Mr. Steve ** or his manager are not responding to my numerous requests of the whereabouts of my retirement money. I am 54 years old. I have contacted the companies involved. No one can give me any information.