I tried to file my taxes with this company and it came back rejected. I told the company to not file my taxes and they stated that I can do a paper return. I filed a paper return and the company agreed that they would not file my taxes and then stated that I will have to pay them $180 even though they did nothing. I filed my taxes in April 2010 and found out via IRS that my return (after telling them through numerous conversations) to cancel and they agreed to not file. They filed again without my consent and now I am showing two returns in the IRS system. This has cost me financially because I cannot pay bills that I was supposed to pay off since my refund is not even processed for me to receive the money. The IRS is looking into Tax Preparer Fraud and mental anguish. I felt that they did whatever they wanted to do.
Consumer Complaints & Reviews
i used this web site assuming it was free with the irs now i find out they took 50 percent of my return. i would never have paid $140 to do a 1040ez form. i stopped it and mailed my form but some how the I.R.S. mailed them my return money. I think it is a scam the I.R.S. should not allow this company to do business with them.
I decided to do my taxes again online with this company and needed to add some information because i recieved another tax form that I wasn't expecting. So I logged on to add but since my information had been sumitted I had to call.Once I did the lady who answered the phone said it would be an additional $25 to add the information when I would do it myself but my return is in progress. So once I get that I have to send the check back with a copy of the form and $25. I don't think that is right, I 've paid them enough already and not getting much back and now I have to pay more money.
I am very disappointed not to mention the lady I spoke with wasn't clear about what I needed to do as if I knew the procedure.
I did my taxes this year with TaxesByExperts under the assumption that it was free as that is what it stated on their website.I am sorry that I used this service this year.So the next day i called them and the lady i taiked to was very RUDE!!! And i found out that they were taking out $165 for hidden charges.
The person(s) representing a tax preparation company are rude and abusive. They submit returns that are erroneous and when questioned, they correct the returns and even make errors in their corrected returns. The returns are automatically submitted before you have a chance to review them. Then, they have the gall to charge you for correcting their errors. The charges are exorbitant and you only know what those charges are after their submittal. Trying to talk to them was an ordeal last year when I had the misfortune of finding these "experts" on the internet. The guarantee for personal expert review of your return is a joke. This year I will steer clear of this company.
My state return was only $73 based on their calculations. It should have been $704. I had to submit a manual correction and did not get the rest of my return until July. My state only processes corrected income tax return after all other tax returns have been processed.
