I wish I would have found this site sooner. I had ordered a dinning table and 4 cameo back chairs from Furnitureland South about 2 years ago. When the chairs arrived one was damaged and taken back to the company. After further inspection, I noticed that 2 other chairs had gapping seams. After contacting my sales representative, I sent in pictures of the chairs and was told that they would be replaced. I thought- how easy. After waiting another 4 months, 3 new chairs arrived -not one of them matched in wood color. I once again contacted the company and was given a customer service person who never answered her phone and never returned my calls.
On several occassions I asked to speak with a manager who then would refer me to the Customer service representative. This company is very good at avoiding responsibility.
On three separate occassions, after several ill fated deliveries, I was told that Furnitureland South inspected their furniture completely and would color match all chairs and send me 4 new ones. They would even go the extra mile and have a furniture repair person match the chairs. Once again when my four new hairs arrived only 2 matched and one of the chairs was the original from my home. If the company truly inspected their pieces, I would not have had 3 delivery attempts and 4 mismatched chairs each time.
In the meantime, I was told the furniture company I ordered from changed their design and my original chairs were no longer available. I was told to keep the chairs or replace the entire set. Out of pure frustration and 1 and 1/2 years of not having my furniture - I accepted my losses and kept the chairs.
When I made my last contact with the FLS, I told them I would never order another item with them. Their reponse -That's your choice ma'am.
I found that FSL does not truely care about their customers nor their service. I would not recommed purchasing a single thing from them.
I spent over $2000 on a kitchen table and chairs that are not in the original condition they should have been in.
