Steve of Durham, NC on April 30, 2003
My wife and I bought $7,000 of furniture the first week of Jan. 2003 and paid 2/3 of the price in advance. We were told the wall unit would arrive in two weeks, the two leather rocker-recliners in four weeks, and the sofa and love seat in 3-6 months.
After two weeks we got a call that the wall unit we ordered had been discontinued and we needed to pick out something else. I live 1 1/2 hours from the store. They said no problem, they would send me brochures. It took me and my wife 3 trips to pick out our furniture, and there was no way we could pick out something in a brochure. They sent the brochure anyway, and it was nothing like the unit we had picked out.
We cancelled the order on the wall unit and got a refund. 6 weeks past and the recliners had not arrived. we called. they said two more weeks. we called after two weeks. they said two more weeks. finally , they arrived the first week in April,2003 3 months after the purchase date and more than two months late. they weren't what we ordered but we decided to keep them since they were close and we didn't want to waited three more months to get replacements. three months have passed, so we called about the sofa and love seat after we got an email saying it had arrived and someone would contact me shortly. two weeks went by.
I called and asked when there were going to be shipped. I was informed they had not become ready until last week. It seems like available and ready mean entirely two different things at FLS. I asked why didn't i get a call like the e-mail said since the furniture had been ready for over a week now. They said they were running behind, and perhaps they were busy calling people who had been waiting longer than us! These people just plain lie about shipments and delivery dates.
