I contacted MVIX support on Aug 21st informing them of the problem and opened a support ticked EWS-492125. After being informed to try a firm ware upgrade that didn't work they finally issued me a RMA # R_MS08272009001 and returned the unit to them at my own expense. After which they informed me the unit needed a new cooling fan but there was nothing else wrong with it.
During the time the first unit was returned to MVIX and I started using the second unit more often. Even though it does not over heat, the unit will freezes on me for no reason and will not shout down. You must unplug the unit from the wall. I contacted MVIX on Sept 25th and they issued anther RMA# R_MS09252009001 for this unit. During the week of Sept 25th the first unit was returned to me and I tried it right away. The unit continues not to play, will not power off and freezes.
To this day Oct 10, 2009 MVIX has not answered any of my emails and my phone calls are placed on hold. Lose of $800.00 dollars for units that dont work, extra expanse for additional shipping and over seas phone calls do to being part of U.S. Forces Japan
