I ordered several things; from a camcorder ($300) through extra battery and a charger (not included!). You don't get a confirmation email or any follow-up emails about the order status. If you email customer service, you don't get an answer (I tried it multiple times). If you call them, be prepared to hang on for 2 hours and then they'll give you an answer that isn't correct at all. You can call again (if you have 2 hours spare time) but it's useless. They have no idea on what's going on with your order, they will just say something randomly generated I think.
Consumer Complaints & Reviews
I bought a stereo surround sound system and called to have the repair process began. The first three mentioned people were so rude and unprofessional. I was screamed at. I was told my product was not under warranty. And I was not allowed to speak with a supervisor but once and she never returned my calls. It wasn't until Niambi spoke with me that anyone began to respond to my warranted product need. Yet, they still after several days have not begun the process of getting the unit repaired.
