Air Care Heating & Cooling

My a/c had a problem and I called Mr. ** to service it. He informed me that I needed a new unit and would have to pay more to keep my heating furnace which I was not happy to get rid of, but he convinced me why it is better to use the electric heating, so I accepted. On July 1st, 2011 the unit was installed. Less than a month after installing the unit, I had the same problem that the old unit was giving and this was with the new unit. I called Mr. ** and he informed me that he quit working for the company.

I called the company and they kept giving me a run around, so I informed Mr. ** and he intervened and had a technician sent out on July 28, 2011. He detected the freon was extremely low and the coils were frozen in our new unit. They assumed that the person who installed it did not add freon, which we later found out he did not, and it was running on the freon that it came with from the warehouse. The unit was functioning again and had the same problem August 6,2011. Another technician came on August 8, 2011and had to add freon again, it was just less than a week. Of course we have a trend here now, so on August 16,2011 a person by the name of Edward who does not work for the company was sent to us by the person who installed the unit to check for the cause of the leaking freon and did not find the cause. On August 18, 2011, Pedro who installed the unit came to my home and said, after finding out that the old unit had the same problem, that an underground line may be the cause, but I would have to pay for it to be detected.

I called this local heating and cooling repair company after my wife's furnace went out in her house one night.

The company sent over a service technician and the owner of the company to look at the furnace. I told him that I suspected that it was a problem with the fuse or electrical wiring in the wall. I flicked the fuse back in to the on position, and the AirCare representative flicked a switch on the furnace. Soon after these two things were done, the furnace kicked back on. He then told the service technician to run a random test which I did not request nor want done.

To my shock, the representative then proceeded to tell me that the charge was $91.69. When I asked for a receipt, he said that he could not provide one as he forgot to bring the receipt book from the company office. All of this took no more than twenty minutes and I was stuck with a bill for over $91.

I was charged $91.69 for twenty minutes of work in which very little service was provided.