We installed a new geothermal heating and air conditioning system in our renovated home ($30,000). First, my husband discovered that the air handler that was installed in the attic was not brand new. We had paid for a brand new system. After we called this to their attention, they claimed the "wrong one was taken off the shelf" and installed it by accident in our home.
Then our house was broken into and one of the Geomax units was stolen. The plumbers saw the Air Conditioning Services (ACS) team leaving with the unit and as they left they said they would be back with the new unit. The police were called but since the plumbers could not identify them in a line up, the investigation did not go any further. ACS claimed that the man no longer worked for them and if he did this, it was on his time and his responsibility. ACS helped with the insurance claims and did the work for the new units but we paid for it.
Then six months later (Christmas week), the system is leaking and we called them in to check the system. They claimed that the coil cracked due to the cold and since we had the unit in an unheated area, the warranty was void and we are responsible for the replacement of the unit ($5,500). In addition, they want to charge us $135 for the visit!
If this company was responsible for providing our home with heat and air conditioning and they determined where vents were placed, etc., how could this be our fault? In addition, we have had an outside company look into this and they don't believe the coil cracked due to the cold.
