Buyers Home Warranty

We utilized this home warranty company at the recommendation of our GC, Jim **. The first time the tenant in Unit A used the shower it did not drain. We've had to call BPG multiple times regarding this and now the toilet in the same bathroom. Three times in four months they've neglected to contact a plumber to come out after we've filed the claim. In follow up I discover that they call after I follow up with whatever company name they give me when I made the initial call. The company tells me they've never received a work order from BPG. They have no idea what I'm calling about. So I called BPG back and they give me the run around, only to provide another company name and phone number.

That company calls me, gives me a timeframe for arrival and I'm waiting. No one shows. I call them and learn that BPG cancelled the work order! I call BPG and again I get the run around. It's a lot of my time to get this company to come out and do what I've paid for in our contract. Why are we having so many problems with this bathroom and why after 4 visits in the same number of months haven't they figured it out? I would never recommend this home warranty company to anyone. Stay away. It's $60.00 per call to have someone come out and snake the lines which must be less expensive to them then actually fixing the problem. So I've spent $240.00 and still do not have a bathroom with a shower and toilet that drain. Then the tenant cannot use the master bath and has to "ask" another renter to use their bathroom. I leave work to spend 4-hour time frames at the property waiting for plumbers who don't show because they've been cancelled without my knowledge. The loss of wages and my personal time is invaluable.

I had just returned from a week-long visit to the hospital trying to delay labor as long as possible. I was sent home on bed rest and was trying to finish out the pregnancy at home rather than in a hospital. I am very high risk and still have 8 weeks before my due date. After returning home, my husband and I noticed our downstairs air conditioner was not working. We turned in a request for service via email on Saturday, June 18, 2009. We had not heard anything back, so I called that Sunday, June 19, 2009. The warranty company told me that they would try to find someone to come out and do a service call. Late Sunday afternoon, we did have a service call and the tech told us we needed a new outside unit. Because it had past the York warranty, it was to be replaced by this warranty company.

The tech turned in the paperwork via fax first thing Monday morning, as instructed by the warranty company and we waited. We waited and waited. It was the first of many 100 degree days. We were told BHWC approved the item and it was to be shipped to Fort Worth, TX. It never came Monday. It never came Tuesday. It never came Wednesday. My husband called every 2 hours telling them the risk they were putting our family at. It is now Wednesday afternoon, BHWC told my husband it should be there sometime tomorrow on Thursday. Depending on when and if it gets there, it will be most likely that it will be fixed by Friday, almost 1 week after we turned this in requesting help.

We have asked them to help with the cost of a hotel and they refused. We are unable to stay in a hotel for all those days due to the cost of all our medical expenses. If this had been a power company and our power went out, I know they would have had to do something. But this company is doing nothing while I am trying so hard to keep from going into labor.

my toliet was not flushing, I called Buyers home warranty on Thurday for service they sent a service tech to evaluate and repair the problem. I was scheduled immediately on for the following day. I received a call on Friday morning that I would rescheduled for a later time that day 4 hours later. Tech claimed a part had to be ordered which will be arrive on Mon or Tuesday. I received a call on Wednesday @ 9 am that will not be able to come until Friday between 3-5pm. The toliet is now LEAKING. It wasn't before.

November 23 2005 once again the oven refused to light, Buyers Home Warranty sent A Best Appliance and the igniter was once again replaced.

September 9 2006 once again the oven refused to light, buyers Home warranty sent L & L Appliance and the igniter was once again replaced. But, before the igniter was replaced I talked to Martha in customer service I said I wanted to be pro-active and see what we can do to replace the unit so I dont have to keep having the same part replaced, we are both paying over and over for the same thing. I asked if I could speak to a supervisor and she said not at this time, but advised her name is Carol.

I had to call several times before I was allowed to speak to Carol, once I did get to speak to Carol she advised me if the oven is un-repairable and have the repair technician call Mike Griffin in Authorization for an o.k. to replace the unit. Dennis at L&L Appliance said he would call Mike Griffin on Monday but that he would put another igniter in so I would not be without a working oven.

September 13 2006 I sent a fax to Carol requesting assistance because the operator (Martha) refused to put my call through saying Carol was on the phone. Carol returned a call and told me I have a working oven and had nothing to complain about and I needed to speak to Mike but he doesnt have a voice mail and I would need to call back he is on the phone, I asked her to leave him a message to call me which she refused to do.

September 18 2006 Since I received no call from Mike I called back, Martha once again answered the phone and advised me Mike is on the phone and has no voice mail and she transferred me to the authorization department, when I explained I was looking for assistance, told my story, they transferred me to Mike's voice mail. So I left a message for Mike Griffin to call me on the voice mail that I was told did not exist.

September 19, 2006 I called and tricked the operator into putting my call through to Mike, he said he never received my voice mail, he said this is Carols department and transferred me to Carol who said there is nothing they can do for me and hung up on me. I did call back, upset and said this is no way to treat me Im just trying to find out what to do next time so I dont have to keep paying for the same part replacement. Carol told me to stop calling her there is nothing she can do?.

September 20 2007 I called Mark because I still have not received a check to replace the oven and I have a dinner party planned for the 29th. This time he was very nasty and said we dont have to cut your check until October 5th and advised it will take 4 weeks from that time to process and that will end my contract and hung up on me. It was at this time I knew I had to cancel my dinner party due to no oven to cook in. I called Margie and told he how I was being treated and she said she would call Tony and let him know she was going to look for another company to use. Tony told Margie something like all I was trying to do was get money, which is untrue, I am trying to get my oven replaced like the contracts I pay for offers.

Margie has advised me she has found another company to use because she has complaints from other people about Buyers Home Warranty.

I have had a policy with them for three years. I didn't recall receiving a bill for renewal so I called. They told me that they didn't chose to renew my policy and they were required to provide me a reason or a letter notifying me of this.

when I purchased my home i chose to buy a warrany after moving in to my home the refrigerator broke down and an associate informed my wife that it was not covered despite the paperwork indicating that it should be covered by the policy, I found the associates to be less than helpful when I needed answers concerning my policy, in addition to the aforementioned I find that the paperwork concerning coverage of my policy indicated to me that the flooring in my house was covered ,when I called I was told that my coverage did not include flooring but the paperwork I have says it should be covered.

I bought a half-plex in 2003, that had a home warranty contract through Buyers Home Warranty Company. In September (Labor Day Weekend) the system stop blowing out cool air. I called the home warranty company listed above, and I was informed that someone would call me back and that they would send someone out.

After waiting several hours I called back, and mentioned to them that I had three children in the home, and two of them had disablities. One has astma, and one with austism.

However, after endless calls no one showed up until September 9th. At that time they sent out AAA equipment who stated that blower motor was dirt, and that he found rock and there. I explained to him that there had been roof done prior to me taking ownership of the unit. I did not move in until September.

The work was approved through the home warranty company to fix the blower motor however the contractor refused to fix the unit unit I paid him an additional $275.00 dollars which did not include my $50.00 will call fee. When I asked him to let me check around to compare prices he stated if I had it cleaned through someone else other than him that he was not going to guantee any of the work. Therefore I had no choice but to get it fixed.

During the whole time Art (AAA equipment repair technician) was trying to sell me an air filter for $295.00 the same ones that they sell at home Depot. Once he cleaned it it worked for a while then he went back over to the unit and epulled the blower motor out for what apparent reason I do not know.

Then he mentioned that the unit was once again not blowing out cool air, and that he had to call the home warranty company to see if he could get them to authorize more work. After several calls to Art at AAA equipment he never returned my call. Therefore, I called the homewarranty company back, and he would not return their call either.

After several attempts and many request they finally sent out another technician which was Viking Heating and Air Conditioning. However, they did not send him out until September 20, 2004, which was many weeks later.

After looking at the system he mentioned to me that maybe the reason that AAA equipment had not called myself or the home wwarranty company back was because there was a piece broken in the blower motor, and that he was going to call the home warrnty company.

However, what he reported to the home warranty company was that the blower motor assembly housing had failed and the indoor blower motor failed.

Needless to say the home warranty company newer fixed the problem. After several attempts, phone calls and letters they did not fix my heat/air system.

The reason being they also stated that t Viking Heating and air stated that the system was dirty, and that they found rock in it. However, they seemed to mentionedt that they sent AAA out to clean the system.

Not only did both technicians lie to the home warranty company I am out of over $5,000.00 to fix the repairs.

I have gave them pletny of oppunities to fix the air system, and they refused. They only wanted to give me #300.00 toward a new unit only if I used their technicians which I refused, because I had already lost money dealing with their technicians.

THEY HAVE FAILURED TO PERFORM ON A HOME WARRANTY REPAIR.

IT HAS BEEN TWO WEEKS SINCE A REPAIR REQUEST HAS BEEN ORIGINALLY PLACED. BWHC CONTINUALLY CLAIMS TO HAVE A COMPANY IN LINE TO PERFORM THE REPAIR BUT THESE "CONTRACTORS" FAILED TO KEEP THREE APPOINTMENTS AND DID NOT CALL TO INFORM US OF THEIR REASON FOR NOT FOLLOWING THROUGH.

FINALLY, BHWC TOLD ME I COULD FIND A PLUMBING COMPANY AND HAVE THEM CALL BHWC FOR PAYMENT APPROVAL BUT THE COMPANY I FOUND REFUSES TO DO BUSINESS WITH BHWC BECAUSE THEY DO NOT PAY THEIR BILL IN A TIMELY MANNER. THIS COMPANY EVEN WENT SO FAR AS TO SAY THAT "NO ONE UP HERE (IN THE MOUNTAIN COMMUNITY WHERE THE PROPERTY IS LOCATED) WANTS TO DO BUSINESS WITH BUYERS HOME WARRANTY COMPANY".

I purchase a home on March 27, 2003. I had an inspection done on the house and it stated that I needed a professional plumber. The house passed the inspection and I was given a Home warranty with the understanding the warranty would fulfill their part of the agreement. I had no idea the extend fo the plumbing problems. When I purchase the home it was vacant for a while.

The warranty company agreed to fix the pipe if it was burst under the foundation and pay for the camera work that was done. Now they refuse to pay and say it is not covered under the warranty. Quality Plumbing is refusing to send me the pictures from the camera work that was done and detail report of the findings from both Plumbers. Plumber 1 was Phillip and the second plumber who did the camera work was Michael. I am attaching a letter that I sent to the Real Estate Commission and they said there is nothing they can do. I feel that it is unfair and it will cost more than I have to make such plumbing repairs. My home has become uninhabitable and all I want is for my plumbing to be fix and the warranty honor their warranty.

I called for service on my home warranty for a line blockage and a electrician to check out the garage wiring and a light by the patio door. I was told it was a trade fee of $ 50.00 for the plumber and $ 50.00 for the electrician. I said that was fine. The first plumber Phillip came out and ran a snake in the washing machine drain and underneath the kitchen sink. He said he though there was a blockage in both areas; but he needed a camera to tell exactly where the blockage was. I also showed Phillip a spot that was soaked with water on the carpet in one of the bedroom. He didnt or couldnt explain where the water came from. So he continued to work on the other stuff. After finishing all he could do; Phillip said that he would be back with a camera. He said he would notify Buyers Home Warranty of his findings.

Ryan of Buyers Home Warranty called and said that the camera work was not covered under warranty unless a pipe had burst. I proceed to tell them that Phillip said there was a burst line but he didnt know where; thus the necessity of the camera to locate the burst pipe. After various calls to Buyers Home Warranty; I spoke with Randy and he agreed to send the camera out. Another plumber arrived on April 28th by the name of Michael. He told me that he was going to run the snake from on top of the house. He finished 12:00noon. and said that he found three blockages and a burst pipe under the foundation in the same bedroom and area where I showed Phillip the water earlier. He stated that it was covered under the insurance.

About 6:40 p.m. that night, I received a call from the Warranty Company stating that they would not cover it. I told them originally they told me if it was in the foundation or within the perimeter of the main foundation they would cover it. Now, they wanted to retract what they said. I explained to them that I had a binding contract that states they have to fix it. I purchase this home on March 24, 2003. I had an inspection done and all parties received a copy of the inspection. The house has not been occupied for over a year. Due to drainage problems discovered after I moved in, I am now unable to use my kitchen sink, washing machine and one of my bathrooms.

I believe that I have received unfair service and plan to take this matter further to have it resolved in an expedient manner. I believe that I have been treated inappropriately and that this matter needs to be reconciled. Buyers Home Warranty needs to perform according to the contract. Further legal action will be taken if the conditions of this contract are not met. I will also notify the Better Business Bureau, Defenders Consumers and Marvin Zindler.

My wife and I purchased a used home in July 1998. Approx. July 8th '98 we contacted our home warranty company re; our air conditioner not working. they sent a company out and ended up having to replace the compressor. Within the last 2 years of owning our home we have had a total of 5 different companies out to "repair" our air conditioner. All of which have done nothing more than fill the unit with freon due to an apparent leak.

The last technician that came out stated that the blower motor in the furnace as well as the air conditioner neede to be replaced. Buyers Home Warranty authorized the same company to replace the condensor unit ONLY. They stated that the blower motor was not covered even though it was noted as bieng dirty, coroaded and having 'play". We were told that we would need to pay, even more, out of our pocket to hire a seperate company to come to our home and "clean" the motor. Only then, if that technician found that the motor needed to be replaced would they consider doing so.

What makes even less sense is the fact that the technician that they authorized to replace the condessor stated that botth items neede to be replaced in order to efficiently eliminate any further problems. We have renewed our contract three years in a row and have never been delinquent in paying any trade fees. Why should we pay more for a company to stand behind a product they warranty?