I was quoted $28/hr. I have copious notes from that phone call with susan. (I'm an RN -- it's my job to document!) When my visa bill arrived, & after several communications with maid experts, I learned that they charged me $28/hr/maid. Seriously? A $240. bill for a 1200 square foot home? They refuse to refund what is owed to me. I feel so robbed. I am owed $140.00.