Wintons Air Conditioning

Have used Winton's for roughly 10 years and had Winton's do regular maintenance on my unit. After my unit no longer seemed to work properly, I was informed a new unit would be needed. Contracted with Winton's to replace both air handler and condenser. Agreed on price and was expecting new unit that would handle needs of a two story, roughly 2500 square foot house. Winton's replaced both the units and exchanged both with units that are not compatible. The air handler is 5 ton, with a 4 ton condensor and a 3 1/2 ton compressor. The reverse valve went out within the first year. Numerous problems have occurred and now the unit has stopped working within the first 5 years.

I have a 10 year part warranty with almost 5 years left and was recently told by Winton's that the capacitor, then hard start and ultimately the compressor would need to be replaced. Agreed since warranty is in place but a charge of over $1000.00 was required since almost $700.00 was for freon alone. In addition, two weeks have passed and a new compressor has been installed, 2 new king valves, two new capacitors and we do not seem to be any closer to resolving the issue. Now I am being told that possible a restriction or the reverse valve.

I have been promised appointments on several different times only to be postponed or cancelled. Out of desperation to allow Winton's to complete the job, I allowed work to continue until 1am on one occasion and work did not even begin until past 12 am on another. Two weeks later and still no air and no answers. Worst of all no management available with the owner absolutely refusing to accept or return any calls. On one occasion, serviceman Hugh, posed as a manager and told me to get another company to determine or diagnose problem and their company would then come out and fix problem once problem has been diagnosed.

I take warranty. For one year free service. But I am not happy about service. I don't no above what kind service they give me. You want know what kind service they give me. They call me and take appointment then next time them tech come my home he setting a 1/2 house In truck and talking with his credit card company then finally he come inside my house and check my unit. With his phone talking to his credit card company after. He say to me, "You have in mold your unit. Above $800 to fix." Then he check my back unit and he found $300 cost their and without clean. Unit or without check any problem. He taking off now. I am thinking, wow this is a great service for I take one year service plan. This is a not service but this is called white cheating. I am not happy customer. Now your time to find out how many customer they ripped off. Thank you.

They came to do a routine service on in accordance to my contract in Aug. 2009. While they were here they talked me into a new contract for $205.00. After The service man left I noticed my AC was getting warmer. When I called them about it they said they would send someone to check it out the following Monday since it was 5PM when I called.

The same service man came out and since he found it low on freon he suggested I pay $232 for a dye pack and $65 a pound for 4 pound of freon to find the leak. I declined and told him to leave. I didn't think I should have to pay for damages they caused.

I reported them to the BBB after I wasn't able to get anything done with them. They never responded to the BBB either. According to The BBB they made several attempts to get hold of them. I got another AC man to fix it for $185. He said it was the a damaged freon valve. It was damaged when the service man checked the freon.

Wintons would have cost over six or seven hundred dollars for something they caused. By the way they have an F rating with the BBB. I don't understand why they don't revoke the License of a place like them. $390.00 I spent on damages they caused to my AC unit.

we have had problems for over a year.the inspector has not even passed the new a.c. since then.thay fell threw ceilling;drip pan has over spilled over and over again,my ceilling are roaned,their is mold all up in the attic from this,and thay come in drunk,and i can keep goingon,and on and on.we do not have any a.c. right now.