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Consumer Affairs


Blue Cross of Texas


Consumer Complaints & Reviews

Our PCP retired in December. We followed all the rules and signed up online for a new PCP. When we went to the pharmacy to renew prescriptions, some had expired, requiring new PCP visits for prescription renewal. The new PCP only takes new patients on certain days of the month and we scheduled appointments a month or more away. But when we asked for temp prescription renewal we hit a catch-22. Pharmacy: I can't refill until your PCP has approved. PCP: I can't renew until I see you. And I can't see you for a month. No ability to get tide-over medications, just too bad, you might try calling some of those new clinics.

The medications we were most concerned about were my wife's blood pressure meds which are not supposed to be suddenly stopped. She ran out almost a month before the scheduled PCP appointment. On April 6 of this year, my wife suddenly died of a massive heart attack. I am haunted by the thought that suddenly stopping the medications contributed to her death. Even if it did not, however, this between-PCP coincidental problem seems wrong and should be corrected.

My wife died last week.


My wife purchased Medicare Plan D R/X coverage from this company effective 1/1/2007. What a terrible experience.Could not get consistent straight answers from staff. Took months to resolve an overcharge. Had written promise to resolve issue in 2 weeks. After several weeks and unanswered calls, wrote letter in June, 2007 to President of company and President of Holding Company in Chicago.To date no answer.

Filed complaint with Better Business Bureau. BC/BS failed to respond to their inquiry also. Also, filed complaint with Medicare service center. I spent 35 years in the insurance business and never witnessed such total disregard to a policyholder. Have documented file for anyone interested. Finally got refund after several months of trying.


Sheer emotional trauma for a 77 year old policyholder.


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