GoAmerica/Blackberry

Since September the 16th 2011, I've had no service on my Blackberry Curve due to outage in my area. I alerted Blackberry about this problem for the first time on 09/17/2011 and was told that this issue would be fixed in the next 24 hours and it was not. I called Boost Mobile, my cell phone carrier, and they assured me along with Blackberry Advance that they would handle the problem and of course it was not.

I've called everyday and have been told the next and the next day, the issue will be fixed. Here it is October 1, 2011 and I'm still not able to use my cell phone due to their system problem. I called and asked for the name of a manager to get help and was refused this information several times by a Girlie, who's a supervisor with Blackberry Advance.

I would like to express my deep dissatisfaction with having my recently purchased RIM 957 Enterprise Edition Blackberry handheld, scheduled to have been activated on GoAmerica's Network in conjunction with Cingular Wireless network services.

The problem seems to be in having my PIN number activated as well as conveying the appropriate information to Cingular. The crux of the issue appears to be a failure in the activation procedures. It seems that GoAmerica has been unable to have BOTH CUG1 & CUG25 made active on my RIM account at the same time. Since the account was created shortly after purchase and that currently CUG 25 is ACTIVE. It seems only reasonable to me that it would be simple to have CUG 1 activated as well. Apparently that simple task has failed to be accomplished in over 1 weeks time!

This time has been spent on both their end as well as mine in numerous long-winded conversations. For I have had to spend countless hours on hold, talking to a growing number of GO America customer representatives as well as their supervisors. I will concede that they have all acted most professionally, and have tried I hope to the best of their abilities to rectify this situation. They have been extremely patient with my obvious frustration and growing dissatisfaction that must appear apparent to them during our numerous conversations.

After waiting so long I just canceled my order of a Blackberry and one year of activation service with in the two week period and asked for a full refund of $1293.29 that was charged to my Discover card on February 10, 2002. The unit was returned on February 19, 2002, shipped 2 day air. After wasting my time on the phone a least 15 call that they promise my full return and still today I have not received anything.